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No wifi on Inspiron 17 5758
I received my refurbished Inspiron 17 5758 on Tuesday. My internet was down and I wasn't able to connect it to my mobile hotspot, but I didn't think much of it.
Wednesday my internet was working again, and I can't see ANY wifi networks. I was able to use a wired connection and download a ton of Windows 8.1 updates in the hope that one of those triggered it. Nothing.
I updated to Windows 10 and still no wifi. I have tried running troubleshoot and repair. I have downloaded and updated drivers from the website.
Is there something I am missing? My modem/router is N+, I am going to try it at a friend's place tonight, but even if my modem wasn't compatible I should be able to see something.
ieee488
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August 28th, 2015 07:00
I would say you may have a faulty card or the antenna wires are not connected inside your laptop.
I would contact the seller pronto.
ieee488
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August 27th, 2015 15:00
Look in your Device Manager. Do you see any entry for a wireless adapter?
Jodes
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August 27th, 2015 17:00
Yes - Intel Dual Band Wireless-AC 3160
ieee488
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August 27th, 2015 18:00
And does it show as working properly?
Jodes
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August 27th, 2015 19:00
It does.
When I ran troubleshooting, it says there's a driver problem, but I can't find a driver that is more recent than what I have installed.
ieee488
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August 27th, 2015 20:00
Are you seeing any other wifi signals?
Jodes
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August 27th, 2015 21:00
None - I should be able to see 3 or 4 around my house. Also tried my phone as a wifi hotspot, and a personal wifi device and can see nothing. Also nothing at a friend's place, where I should have been able to see at least 2 other networks.
Jodes
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August 28th, 2015 20:00
Thanks, you've helped confirm what I thought.
Unfortunately, Dell's tech support in Australia is limited to 9am-6pm so I won't be able to contact them until Monday - it's Dell Factory Refurbished, so at least it does have a 12-month warranty. Everything seems to point to some sort of hardware issue.
Jodes
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September 3rd, 2015 02:00
I had a Dell technician out this afternoon, and he replaced the network card, and bingo! I have a working connection.
All good now.