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AMiller_01
Bronze

Problem with Dell Wireless 1390 WLAN Mini-Card

Hi,

So I've been browsing through various posts on here that seem to have expressed similar problems that I'm having.

I'm unable to connect to the internet because my Dell Wireless 1390 WLAN Mini-Card says that "This device cannot start. (Code 10)"

I tried various things, but maybe the best thing for me (since I'm not the best with computers) is if someone could be be a fresh set of instructions, so I know that it can help me with my situation, instead of me trying to guess if someone else's is similar enough.

I'll give any extra info if they can tell me what I should post to help with the problem.

I have an Dell Inspiron 1520. I tried downloading various drivers and suggestions like the one posted by Larry Mullen

http://en.community.dell.com/support-forums/network-internet-wireless/f/3324/p/19241207/19780707.aspx#19780707

And others. I've tried uninstalling the Card and reinstalling it, etc.

Can anyone help me out?

Sorry for reposting this problem

Andrew

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33 Replies
Moderator
Moderator

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

Andrew,

 

Hit the Windows Key and the R keys at the same time. Type

systeminfo.txt

REMOVE THE PRODUCT ID and post the rest of the information back here. (Preferred)

or an ipconfig /all log and maybe it will reveal something.

 

Did you recently install/reinstal the operating system?

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

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jess1e
Copper

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

I have just aquired inspiron 5050 and although it says internet connection is there I cannot go further than that - any help out there?

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AMiller_01
Bronze

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

For whatever reason I was unable to do the systeminfo.txt thing (it said that "WIndows cannot find systeminfo.txt), but I posted the ipconfig information below.

I didn't reinstall my operating system. The problem started after I had to manually shut down my computer (by holding down the power key), because my screen went black as if it were about to shut down, but because it was taking awhile I decided to manually shut it down. When I restarted it, then I believe the problem started.

Here's the info:

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\Andrew>ipconfig/all

Windows IP Configuration

  Host Name . . . . . . . . . . . . : Andrew-PC

  Primary Dns Suffix  . . . . . . . :

  Node Type . . . . . . . . . . . . : Hybrid

  IP Routing Enabled. . . . . . . . : No

  WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . : hsd1.pa.comcast.net.

  Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controlle

r

  Physical Address. . . . . . . . . : 00-1D-09-A9-A7-32

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

  Physical Address. . . . . . . . . : 02-00-54-55-4E-01

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : isatap.hsd1.pa.comcast.net.

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

  Media State . . . . . . . . . . . : Media disconnected

  Connection-specific DNS Suffix  . :

  Description . . . . . . . . . . . : 6TO4 Adapter

  Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

  DHCP Enabled. . . . . . . . . . . : No

  Autoconfiguration Enabled . . . . : Yes

C:\Users\Andrew>

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nikkil
Bronze

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

Hi. What OS are you using? If Windows, what does the Wireless Icon at Network adapater say? Is it  Not connected or Disabled?

_________________

Always a geek. http://imagicon.info/cat/12-4/emotion-2.gif

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Moderator
Moderator

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

Andrew,

 

Power down the isp modem/router and your wireless router(if any). Wait 30 seconds, then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any). Then read below.

 

Code 10 is a drivers missing error. Did you try system restore and go back to a day or two before this happened?

 

Places to look to see if your Connection is enabled

 

Start, networking and sharing center. Click on your connection, click on properties. Have your settings match mine.

 

If the drivers did not install, then try using THIS DRIVER. Not sure if you need to reinstall Dell Quickset. Make sure to turn the wireless adapter on, so it installs.

 

After the drivers is installed, then...

 

Start, control panel, Device manager, network, dopuble click on Dell Wireless 1390 WLAN Mini-Card, advanced. Look for antenna diversity. Change it from auto to aux.

 

Restart your computer and try to connect.

 

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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AMiller_01
Bronze

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

Thanks for your suggestions, unfortunately the driver you suggested didn't work. I realized that I had actually already tried that driver.

Yesterday I came home from school and restarted my computer and all of a sudden I was able to connect to the internet. And I was able to stay connected up until now. I just tried your suggestions except for doing system restore. I'm not entirely sure how to work that, I'll try to give it a shot.

I wasn't able to match up my settings with yours (the ones in the picture) because I'm not connected to anything. My computer can't detect my internet.

Any other possible suggestions or should I just try system restore? Or maybe I'm doing something wrong?

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Moderator
Moderator

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

AMiller_01,

 

Restart your computer and see if you can connect, again. If yes, then...

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

Start, control panel, networking and sharing center, change adapter settings. Rioght click on the words on the wireless connections, then left click on properties. Look for TCP/IPv4 and TCP/IPv6 and click on properties for each. Make sure they match the settings above.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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AMiller_01
Bronze

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

Yeah, it won't reconnect. So the last time we talked I tried a few things. I ended up doing system restore to a point before a Broadcom update was installed. After the system restore, I restarted the computer and eventually I was connected to the computer. For a while it worked and I didn't have any problems. But then it started acting up again. I'm not entirely sure if its because windows was updated again or not, but it happened sometime after it updated again.

So I tried restarting my computer and reinstalling the driver and I've had some success and then eventually it goes out again.

About a day ago, I tried using my Dell Drivers and Utilities CD to reinstall the WLAN card and after restarting I was able to get it working, but then again after about a day it went out again.

Now I'm not sure why but in device manager under network adapters, Microsoft ISATAP Adapter #2 suddenly appeared and apparently its not working properly because Windows cannot load the drivers required for this device (Code 31).

One more thing, my WLAN Mini-card now has a #2 after it, so I'm guessing there's another card somehow? This just happened today.

Sorry for all this mess, but do you have any suggestions that I can do now?

I'll try keeping my computer shut down for a while, because for whatever reason after a while I was able to connect again.

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AMiller_01
Bronze

Re: Problem with Dell Wireless 1390 WLAN Mini-Card

Just to clarify, I was able to do your instructions above because I haven't been able to reconnect yet

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