Unsolved
This post is more than 5 years old
4 Posts
0
6111
Wi-Fi problem
Earlier this week when starting my Inspiron 3721 running Windows 10 Prof it could not connect to my wireless router: Running the diagnostics the following message was obtained:
- Problem with the wireless card or accesspoint
- WiFi misses a valid IP-configuration
How do I solve this problem?
I have other Windows 10 machines on the network as well as a printer and an internet radio and they all work fine
Looking forward to help
Best regards
Christian
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
February 1st, 2017 12:00
Try this...
* Press Win + X
* Click Command Prompt (Admin)
* Type in the following commands:
netsh winsock reset [press Enter]
netsh int ip reset [press Enter]
ipconfig /release [press Enter]
ipconfig /renew [press Enter]
ipconfig /flushdns [press Enter]
* When done, close the Command Prompt and restart the system. Then retest
ChristianTragar
4 Posts
0
February 2nd, 2017 04:00
I made as suggested and the following happend:
netsh winsock reset [press Enter]
Successfully reset the Winsock catalog
You must restart the computer to complete the reset
netsh int ip reset [press Enter]
Resetting Interface OK
Resetting unicast address OK
Resetting neighbor OK
Resetting Path OK
Resetting , failed
Access denied
Resetting , OK
You must restart the computer to complete this action
ipconfig /release [press Enter]
Windows IP configuration
No operation can be performed while this media is disconnected
ipconfig /renew [press Enter]
Windows IP configuration
No operation can be performed while this media is disconnected
ipconfig /flushdns [press Enter]
Windows IP configuration
Could not flush the DNS Resolver Cache
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
February 2nd, 2017 05:00
Does the WiFi device appear in the Device Manager under network adapters?
* Press Windows Key + R
* Type devmgmt.msc
* Click OK
ChristianTragar
4 Posts
0
February 2nd, 2017 06:00
When I run devmgmt.msc you see the networkcard containing: Broadcom 802,11nNetwork Adapter, PPoP WAN adapter, Realtek PCle FE Family Controller, a number of WAN Miniports. I can supply the result of the Windows' network diagnostics if you want.
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
February 2nd, 2017 07:00
* Press Windows Key + R
* Type devmgmt.msc
* Click OK
* Open Network adapters
* Right click each one at a time
* Click Uninstall for each one
* When done, close the Device Manager and restart the computer
* On return to Windows, all of the drivers will be automatically reinstalled
* When done, restart the computer and then retest WiFi
ChristianTragar
4 Posts
0
February 3rd, 2017 01:00
It will not restart the network automatically. When you try to do it manually you are back to where you started; the networkcard sees the network but cannot connect to it
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
February 3rd, 2017 05:00
I doubt that the hardware has failed. Perhaps it is time to do an operating system reinstall. Have you backed up your data to USB key or USB hard disk drive? Did you make the operating system backup DVDs?
Jobby Issac
46 Posts
0
February 13th, 2017 01:00
Hi,
Please check whether is it possible to connect another laptop with this network and check is it possible to connect this laptop with another wifi network.