This seems to be a problem affecting a lot of people based on my last 11+ hours of trying to fix it and seeing so many posts on the Microsoft support site, some here on Dell, and elsewhere on the interwebs.
Ever since I updated to Windows 10 (I have the 'Pro' version, although I doubt that makes a difference), I have not been able to connect to the Internet via WiFi. I am using my iPhone to connect at the moment. I am hoping you all might be able to help.
I have a Dell desktop, although this problem seems to affect laptops too. Here's my system:
I have run the trouble shooter (Right-click on WiFi icon in system tray) at least 20 times, but no luck.
RedmondPie.com
A post on RedmondPie.com seems to have the most knowledgeable suggestions, although unfortunately none have worked for me, but they might for others. I am also mentioning it so that you know I tried the main suggestion in the post, which is also on the Microsoft website (deleting a VPN something-or-other from the Registry), and many of the suggestions in the comments:
One of the suggestions, which seemed to help a lot of people, is to revert back to the previous network adapter driver. I tried it, but it did not work. Here is my installed driver, and the previous one, which I installed using the "Roll Back" function (Device Manager > Network adapters > Dell Wireless 1704 802.11b/g/n > Properties > Driver > Roll Back Driver):
INSTALLED DRIVER: Dell Wireless 1704 802.11b/g/n (2.4 GHz) Driver Provider: Broadcom Driver Date: 7/30/2015 Driver Version: 7.35.295.0 Digital Signer: Microsoft Windows Hardware Compatibility Publisher
ROLLED BACK DRIVER: Driver Provider: Broadcom Driver Date: 6/2/2013 Driver Version: 6.30.223.256 Digital Signer: Microsoft Windows
I went back to the current driver (Version: 7.35.295.0) and tried Update Driver, but that did not work.
Dell SupportAssist
I used Dell SupportAssist - checked my system, and it did find the problem - no wireless connection. Interestingly, it said the signal strength from my router is "very strong", but it was not able to fix the underlying problem. This result made sense because I am able to connect to my wireless via my iPhone 6 and my Chromebook.
Windows 10 Updates
I have run all Windows 10 Updates.
Dell Technical Updates
I subscribed to Dell Technical Updates, and installed two Recommended updates related to the network adapter:
BCM_Wireless_WT4_D3P4M_A01_Setup_ZPE
Windows 10, 64-bit
Driver and description: This package provides Dell DW1704 802.11 b/g/n Driver and is supported on XPS 8700 running the following Windows Operating systems: Windows 10. Download URL: www.dell.com/.../DriversDetails;fileid=3479174503 Criticality:Recommended Release date:8/13/2015 7:54:10 AM
8700_Network_Driver_HV7H1_WN32_18.11.0_A00
Driver and description: This package provides Intel 7260 WiFi Driver and is supported on XPS 8700 running the following Windows Operating systems: Windows 10.
I had great hopes that these installations would fix the problem, but alas, my hopes were dashed.
Reboots
I rebooted after each fix attempt.
Internet Service Provider
I called my ISP (Charter). I reached someone right away, and she was very polite and professional. She confirmed that my router was working fine. She said a good number of customers have had this problem after installing Windows 10, but that unfortunately it was not something they could solve since it is a Microsoft problem. Although she recommended contacting Dell (after ascertaining that I had a Dell PC), and even had the Dell support number for me. (It was after hours, so I'll have to wait until business hours to call Dell, but I'll wait to see if I receive any replies here first.)
Microsoft Support
I called the Microsoft support line, after spending 2-3 hours on their support forum, waited on hold for 52 minutes, and then was disconnected. I called back and received a recording saying they were not open.
System Restore & Reset
I tried a system restore, but that (predictably) did not work, since the problem is with Windows 10.
I tried a system reset--losing all the programs, er, I mean 'apps', I had installed over the past month since I but the XPS 8700--but it did not help.
Any Suggestions?
Please let me know if you have any suggestions to fix this vexing problem.
Issues found Problem with wireless adapter or access point
Problem with wireless adapter or access point Not fixed Not Fixed Reset the wireless adapter Completed Investigate router or access point issues Completed
Issues found Detection details
5 Problem with wireless adapter or access point Not fixed Not Fixed
InformationalDiagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis:
Information for connection being diagnosed Interface GUID: 524572c2-34b1-4002-9972-59160f5e57bf Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz) Interface type: Native WiFi
Connection incident diagnosed Auto Configuration ID: 7 Connection ID: 7
Connection status summary Connection started at: 2015-08-31 06:12:32-989 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: Fail
List of visible access point(s): 7 item(s) total, 7 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID ------------------------------------------------------------------------- [Apparently tried to connect via all available wireless signals - I do not list them here for privacy reasons (not sure if it matters, but I don't want to take the risk.]
Connection History
Information for Auto Configuration ID 7
List of visible networks: 7 item(s) total, 7 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------
Infra Yes 64 Yes [my wireless name]
List of preferred networks: 4 item(s) Profile: [my wireless name] SSID: [my wireless name] SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Profile: mdwpsyd's iPhone SSID: mdwpsyd's iPhone SSID length: 16 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028003
Information for Connection ID 7 Connection started at: 2015-08-31 06:12:32-989 Auto Configuration ID: 7 Profile: [my wireless name] SSID: [my wireless name] SSID length: 18 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 6c-b0-ce-ad-24-1a Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: No Multicast key received: No Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Fail 0x00048005
Information for Auto Configuration ID 6
List of visible networks: 7 item(s) total, 7 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra Yes 60 Yes [my wireless name]
List of preferred networks: 4 item(s) Profile: [my wireless name] SSID: [my wireless name] SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028006 Profile: mdwpsyd's iPhone SSID: mdwpsyd's iPhone SSID length: 16 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028002
Information for Connection ID 6 Connection started at: 2015-08-31 06:11:27-378 Auto Configuration ID: 6 Profile: [my wireless name] SSID: [my wireless name] SSID length: 18 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 6c-b0-ce-ad-24-1a Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: No Multicast key received: No Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Fail 0x00048005
Information for Auto Configuration ID 5
List of visible networks: 7 item(s) total, 7 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra Yes 38 Yes [my wireless name]
List of preferred networks: 4 item(s) Profile: [my wireless name] SSID: [my wireless name] SSID length: 18 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028006
Information for Connection ID 5 Connection started at: 2015-08-31 06:10:21-712 Auto Configuration ID: 5 Profile: [my wireless name] SSID: [my wireless name] SSID length: 18 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 6c-b0-ce-ad-24-1a Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: No
InformationalDiagnostics Information (Wireless Connectivity) Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration Initialize status: Success
Information for connection being diagnosed Interface GUID: 524572c2-34b1-4002-9972-59160f5e57bf Interface name: Dell Wireless 1704 802.11b/g/n (2.4GHz) Interface type: Native WiFi
Result of diagnosis: Problem found Issue referred to: L2Sec Helper Class
Root cause: Windows could not connect to "MyCharterWiFi1a-2G" You can try to connect again.
Repair option: Resetting your wireless network adapter This will disable and then enable the network adapter "Wi-Fi" on this computer.
InformationalDiagnostics Information (L2sec Helper Class) Details about L2Sec Helper Class diagnosis:
For complete information about this session see the Wireless Diagnostic Informational Event.
The clue was in that long printout from the Windows troubleshooter:
Windows cannot connect to "[my WiFi name]" The wireless network security key is not correct.
I spent a lot of time trying to figure out how to correct the network security key. Somewhere along the line, I figured I would uninstall the network adapter. I had reverted to the previous version, and when that didn't work, updated it, but I realized I had never uninstalled it.
It took me a while to figure out how to reinstall it. Eventually, I used the Dell process of detecting my computer and then telling me which drivers were recommended for my system.
I installed two of the top 3 - one of them, an Intel driver, would not install. I am pretty sure this is the one that fixed the problem:
BCM_Wireless_WT4_D3P4M_A01_Setup_ZPE (1).exe
I did have to reboot, and then I right-clicked on the WiFi icon in the system tray, selected my WiFi, clicked "Connect", and then it asked me for my network security key. Fortunately, my ISP, which provided the router, makes it easy to find the security key (sticker on the router). I typed it in, and lo and behold, I had WiFi again.
I sure hope Microsoft fixes this problem so that more people do not have to spend nearly 14 hours searching for a solution!
After reviewing my notes, it might have been the following two driver updates that helped. These driver updates are specific to XPS 8700, but I imagine there similar updates for other Dell desktops, laptops, etc. Dell made it much easier with the System Detect tool.
BCM_Wireless_WT4_D3P4M_A01_Setup_ZPE Windows 10, 64-bit Driver and description: This package provides Dell DW1704 802.11 b/g/n Driver and is supported on XPS 8700 running the following Windows Operating systems: Windows 10. Download URL: www.dell.com/.../DriversDetails;fileid=3479174503 Criticality:Recommended Release date:8/13/2015 7:54:10 AM
8700_Network_Driver_HV7H1_WN32_18.11.0_A00 Driver and description: This package provides Intel 7260 WiFi Driver and is supported on XPS 8700 running the following Windows Operating systems: Windows 10. Download URL: www.dell.com/.../DriversDetails;fileid=3475171474 Criticality:Recommended Release date:7/29/2015 3:10:01 AM
I also highly recommend subscribing (via email or RSS) to Dell Technical Updates. They are almost a secret (not on purpose) as it is hard to find the "how to subscribe" info by searching the Dell website. That link will take you to the right web page though.
I have Dell Inspiron 14Z. I had windows 8.1 but upgraded to Windows 10. After the upgrade, the wi-fi gets disconnected all the time. I have to restart my computer for the Wi-Fi to work again. Sometimes, the Wi-Fi works by simply using the troubleshoot problems option available after right clicking on the Wi-Fi icon. This is not a good thing. All my other devices - iPhone, iPad, MacBook Air connect to Wi-Fi without any issue.
I uninstalled the Wi-Fi driver and re-installed but the problem persists. Does Dell Support have any suggestions? I could not find any solutions from Microsoft support forums.
Network Adapter for Wi-Fi is Intel(R) Centrino(R) Wireless-N 2230, Driver Version 15.18.0.1
I was having a similar problem. I updated the drivers, which didn't resolve it.
What appears to have resolved it was going into the configuration of the WiFi adapter and clearing the checkbox allowing the computer to turn off the device to save power.
Well, this is the common problem faced by the user after updating to Windows 10. And the issues might occur if the older VPN software is installed on Windows 8.1 and is present during the upgrade to Windows 10. Older software versions contain a Filter Driver (the Deterministic Network Enhancer) which is not properly upgraded, leads the issue.
However to fix the Wi-fi issues make use of the given solution
Solution 1: Verify VPN Option:
Step-1: Right-click on Start button and select Command Prompt (Admin) from the drop-down menu and launch Command Prompt as Admin.
Step-2: Enter the given command and then press Enter
mdwpsyd
8 Posts
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Posted August 31st, 2015 03:00
Typo:
since I but the XPS 8700
Should have been:
since I bought the XPS 8700