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maddie1946

22 Posts

41307

June 20th, 2007 15:00

can't connect to the internet

I'm sending this message from my PC because I can't connect on the PC with the problem.
 
Problem:
All of a sudden I can't connect to the Internet using my Dell Dimension 4550.
When I go to Network connections...it says I'm connected. my Norton's works (I thought you had to be connected for the to work) but nothing else connects to the Internet.
I was reading another post in here and it said to bring up ip config/all, and here is what it says:
 
Host name.....................................Wasted time
Primary Dns Suffix..........................
Nude type.......................................Hybrid
IP Routing Enabled.........................no
Wins Proxy Enabled......................no
DNS Suffix Search List..................hsdl.ma.comcast.net
 
Ethernet Adapter Local Area Connector
 
connection-Specific dns suffix.....hsdl.ma.comcast.net
Dhcp Enabled..................................Yes
Auto address....................................Yes
IP address........................................10.10.10.1
Subnet Mask.....................................255.255.255.0
Default gateway................................10.10.10.1
DHCP Server....................................10.10.10.1
DNS Server.......................................68.87.71.266
                                                          68.87.73.242
 
The set up I have is a comcast Arris modem, connected to a Linksy wireless-G 2.4 Ghz 54mbps Broadband Router. I have three PC connected. One my main PC ( works fine) one my laptop, (works fine) and the wired PC with the problem connecting
 
Can anyone help me with this problem?
Thanks,
Maddie

 

maddie1946

22 Posts

June 23rd, 2007 00:00

Thank You...I'll try that

volcano11

28K Posts

June 23rd, 2007 00:00

Ok, you have a different network adapter.  Download the drivers for that network adapter from:
 
 
Then copy the downloaded file to the 4550, and go into Device Manager and uninstall the Intel Pro device.   Reboot, cancel the "New Hardware Wizard", then run the new file you downloaded. 
 
Steve

maddie1946

22 Posts

June 23rd, 2007 06:00

I just finished installing the new driver.
Still can't pull up the internet
ipconfig/all same as before:
 
 
Host name.....................................Wasted time
Primary Dns Suffix..........................
Nude type.......................................Hybrid
IP Routing Enabled........................no
Wins Proxy Enabled......................no
DNS Suffix Search List..................hsdl.ma.comcast.net
 
Ethernet Adapter Local Area Connector
 
connection-Specific dns suffix.....hsdl.ma.comcast.net
Dhcp Enabled..................................Yes
Auto address....................................Yes
IP address........................................10.10.10.1
Subnet Mask.....................................255.255.255.0
Default gateway................................10.10.10.1
DHCP Server....................................10.10.10.1
DNS Server.......................................68.87.71.266
                                                          68.87.73.242
Lease  Obtained......................Saturday, June 23, 2007 2:22 AM
Lease Expires..........................S\\Sunday, June 24, 2007 2:22 am

maddie1946

22 Posts

June 23rd, 2007 13:00

Well, this is the strangest thing!!!!!!
I pulled up  search from the (START>SEARCH) on the Computer that wouldn't open up any web pages.
 I went into favorites and for the heck of it, I clicked on MSN...and would you believe MSN web page came up!!! I almost fell on the chair!!! Using this page I can go anywhere on the Internet????
I noticed in the address bar it's http://www.msn.com
When I try to open up the browser using Internet Explorer on the START menu, the address bar is:
http://www.comcast.net-Cannot find server-Microsoft Internet Explorer provided by  Comcast.
 
I can't believe that all this time trying to find out what the problem was for the past 5 days, talking on the phone with Comcast 3 times and having you in here trying to figure out what the problem was for the past 4 days...and it turns out to be something to do with COMCAST!!!!!
  I can't believe it!!!
 
Now I have to figure out not to have Comcast open up Internet Explorer!!
 
That should be easy after all I  have been working on these past few days!!:smileyvery-happy:
 
I want to Thank You for bearing with me with this problem!
Especially you bheisey
Maddie
 


Message Edited by maddie1946 on 06-23-2007 10:03 AM

bheisey

49 Posts

June 25th, 2007 02:00

Comcast. Hmmmm. Shame on them.
 
I had daily problems with staying connected to the net with Comcast.
Turns out my coax wiring is too sensitive when you need splitters, signal boosters, etc. for multiple connections. Signal degrades too easily.
I just dumped Comcast on Memorial Day weekend; now using Verizon FiOS.
Darn thing is 3 times faster than Comcast and I have not lost a connect since I switched.
It's amazing.
 
Maddie,
I'm very happy to hear all is finally well for you. Bless you for hanging in there and not tossing it out the window. Ha, ha.
 

maddie1946

22 Posts

June 25th, 2007 08:00

Quote:
I'm very happy to hear all is finally well for you. Bless you for hanging in there and not tossing it out the window. Ha, ha.
 
 
It must be the Irish in me! I don't give up easy!
 
I called Comcast. They had me do some things to see if it was Comcast...They said it wasn't coming from them. (Sure)
 
The girl on the Phone said, she use to work for MSN, so she had me check some things out on my PC. Had me go to msconfig and start up in diagnostic mode. She said, something was corrupt with Internet Explorer and I should do a REPAIR & INSTALL! Oh No!!!
 
I rebooted one more time and low and behold everything worked!! I could open up all of my shortcuts to the Internet!
 
Hmmmmm! I just sat there looking at my PC...scratching my head...and thinking "What The Heck! (Heck was the word but you can't say the other word in here! LOL)
 
I will never know what fixed the problem! Which makes me mad! But it's fixed and that's what counts.
I just wanted to let you know the latest! You have worked so hard with me try to help!
 
Thanks and have a Good Day!
Maddie
 
 
 
 
 

Gina Q

1.7K Posts

June 25th, 2007 18:00

maddie1946,
 
It sounds to me like the link to your home page is wrong. To test this out you should go to Tools then to Internet Options and on the page that opens you will have your home page listed. You should choose another one, one that you like your browser to go to when you open it. This should solve the problem with the Comcast link.

bheisey

49 Posts

June 25th, 2007 19:00

Gina
That makes sense about the home page being wrong.
What I can not fathom is the IP address, Default Gateway, and DHCP of 10.10.10.1
I have not seen that before.
That along threw me off track as to the issue.
 

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