My fault is that I did not research Dell before I made my purchase, something I deeply regret now. * 11/24 - I ordered an XPS 16 laptop back in 10/14 with the rep saying my extimated delivery date was 11/24 but saying the system will "likely arrive before the delivery date because that is how it works". Why oh why did I ever fall for that?
- 11/19 - I get a notice from the Dell notification dept (or some such) that my order has been delayed to 12/3. Fine.
- 11/24 - I get a notice from the 'Dell Order Modification" department that I have the option of canceling my order or they have to cancel and re-enter my order by calling a number. In addition, the email said they will upgrade my method of shipment to next day because of the delay. I call that number and a rep told me that I can safely ignore that email and there is nothing wrong with my order. At this point I am getting suspicious that things are not right. I tried to reach my original sales rep (Team Vision) and got a helpful person who seems to have the right systems on hand. He explained that I might have been included in a distro list that I shouldn't have been in. His systems told me my order is "In production" and that there should be no further delays. i felt a little better.
- 11/25 - So I got another notification
from the 'Dell Order Modification"department again saying I should call
to cancel or reorder.
- 2 hours after that I get another email saying the same thing.
- I called up Team Vision again since at this point this is the only department that seems US-based and at least seemingly consistent and trustworthy. The rep tried to connect me to the "Notify Department" to see what was going on. Of course the line was dropped. I figured I could go to the well one more time and get some help. To the Team Vision's credit they emailed the number of the department.
- I called the Notify Department and the rep said I merely had to clarify if I wanted to cancel or reorder. I figured I have invested all this time and energy, what the heck - don't cancel. So they rep verifies that the order is still scheduled for the 3rd and he does not see any further delay. I asked if I still get my next day delivery and he said I need to call customer care for that. He tries to transfer. o I get transferred to 'Reception' and got a rude lady that cut me off while I was trying to explain my situation by saying "sir, do you want to cancel or not?' I said no and that I was merely asking if i was going to get my free shipping method upgrade. She said I called the wrong department and that I needed customer care. *Sigh.
- I get
transferred to customer care and gave them my order #. The rep
immediately apologized and says that his systems now show my delivery
date is delayed from 12/3 to 12/10! I told they rep that this is the
first time I was informed of the 2nd delay. They guy says the delays
are due to high demand that Dell cannot account for. I asked for a
supervisor but was told he was going to tell me the same info. I
insisted and got to a supervisor. He offers me 2nd day shipping for my
troubles - LOL. I told him I was already offered next day shipping by
another department and asked if he wanted me to forward it to him. He
said no and that he will instruct his "special group" to tag my order
with next day shipping and that I will get a call within 24 hours to
confirm the upgrade. At this time I have lost hope that I will get my
system before Christmas. I am almost expecting that I will next get a
late payment notice from Dell for a system I probably will never get.
There, I feel better for typing all this up.....well not really
. What's really said is that my story may be nothing compared to what others have gone through.
