A Ridiculous Bluetooth Problem

Question

I just noticed the suggestion to @ members. @speedstep  @bradthetechnut  @DELL-Cares          Hello Before I begin, I feel that it's important to tell you all that I bought this computer on Amazon.ca. Refurbished. Below you will see the specs and all of the info you may need.   When I first got my computer I tried to pair and use my Bose headphones. They simply wouldn't work. I tried everything, even contacted Bose themselves. Everything they tried failed also. I contacted the business that refurbished it, and they told me that because of some Windows update, Bluetooth was not installed. I was instructed to buy a dongle. I did so. It worked just fine up until a couple of days ago when I connected my PS3 controller to my PC. I used my charge cable for the controller because I had to, to make it work. I followed the instructions in the youtube video posted at the beginning of this thread. Could following the instructions given on the video cause this? I had to download the drivers required for the controller to work. Could they be infected, even though I have strong protection? I'm just hoping to rule that out as a possibility is all.   I have a pair of Bose wireless headphones. I went to use them earlier on Youtube and the voice on the phones told me mobile device not found. I checked my Bluetooth and other Devices section and it said Bluetooth is off. The problem is, I can't find the option to turn it on or off anywhere. I googled for help, but no luck. The BT icon is also missing from my action center. Below are 3 screenshots. #1 is the Bluetooth and Other Devices window showing that BT is off. #2 is a shot of google search results displaying in light blue the sites I already looked at for help. #3 shot is of the devices on my PC. Earlier I found a legal site that allows me to play retro video games online for free. (RetroGames.cz - Play Old Games ONLINE) I decided to see if I could connect my PS3 controller to my PC to use instead of the keyboard. I followed all of the steps provided in a Youtube video to help me do that. The controller works great. Below is the link to the short video I watched. https://www.youtube.com/watch?v=1ZaZVvnV5D4   The man on the video said something like we are tricking the computer into thinking it is an XBOX 360 controller. I imagine that you all have had many questions about Bluetooth On/Off switch missing, but I don't know if in this case, if it was the instructions on the video, and the driver downloads that may have caused the issue. I have top notch virus and malware protection. Neither detected any infections after I finished the setup of the controller. On this particular site, it offers an option to download a save slate. I re-scanned after I downloaded my first save slate. Nothing detected. I tried uninstalling the Bluetooth drivers with the intent to reinstall them, but I can't find them anywhere. Not in my Hidden Devices or Network Adapters. I tried going to the Microsoft Store for the Bluetooth app. It says that I already have it. I can't find it anywhere. I'm guessing the reason is that I don't have the proper drivers installed. I went to the Dell Drivers Download page, but still can't locate the proper drivers I need. Thank you all for taking the time to help. My PC specs are still the same: This is my computer info: OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19041, Installed 20200628102850.000000-180Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, Intel64 Family 6 Model 60 Stepping 3, CPU Count: 4Total Physical RAM: 32 GBGraphics Card: Intel(R) HD Graphics 4600, 1024 MBHard Drives: C: 476 GB (379 GB Free);Motherboard: Dell Inc. 00V62H, ver A00, s/n /HQWZM22/CN7220047I01JO/System: Dell Inc., ver DELL - 1072009, s/n HQWZM22Antivirus: Windows Defender, Disabled

donm4599x · Answer

@Raph_88

Bluetooth has had problems in every version and every minor iteration. It is a failed protocol. An abject failure.

It's not confined to dell products, though they do continue to push it to their customers.

bradthetechnut · Answer

Sorry, I can't be much help here. It looks like you already did a good job of troubleshooting. It wouldn't surprise me if a Windows update broke something again.

The only thing I didn't find in your description is - Did you install BT driver that came with BT dongle on a CD? (Assuming it came with one.) If so, use the CD to uninstall and then reinstall driver (unless this was tried already).

Other than that, almost the only one I know that can tackle this is speedstep. He might just have you download a whole driver package, but it works.

Another thing to try is have Dell Support Assist scan your system.

Raph_88 · Answer

Hi @bradthetechnut

I used a dongle.

@speedstep bradthetechnut said that you might have a driver package that might work?

Guys, I'm sorry I can't help you help me more. I'm just not very tech savvy at all. I do however appreciate you all for taking the time to help me. I really do.

Optiplex Desktops

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