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Fumarola82

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March 11th, 2020 02:00

Dell Command Update 3.1.1 - dcu-cli.exe /applyUpdates - incompleted download

Dear Support,

I have installed the Dell Repository Manager 2.2.4.630 and created a local repository for all Optiplex and Latitude drivers.

I have tested it on an Optiplex 7060 with the following results:

If i initiate a 'dcu-cli.exe /driverInstall -silent -reboot=disable' command then it starts to download and install the missing 24 drivers. This part works - the computer needs to be rebooted here.

If i initiate a 'dcu-cli.exe /applyUpdates' i got this message:

C:\Program Files (x86)\Dell\CommandUpdate>dcu-cli.exe /applyUpdates
Checking for updates...
Determining available updates...
4 updates were selected.
[1] TD2NC, Dell OptiPlex 7060 System BIOS,1.4.2, 1.4.2
[2] W0MW3, Intel UHD Graphics Driver,26.20.100.7262,A04, 26.20.100.7262
[3] DJT82, Intel Management Engine Components Installer,1932.12.0.1298,A04, 1932.12.0.1298
[4] RV00C, Intel NIC Family Drivers,24.1.0,A02, 24.1.0
Warning: The power adapter and any peripheral devices such as Dell type-C docks must not be disconnected from the system while installing BIOS and/or firmware updates. Disconnecting such devices during installation may lead to system instability or unusable peripheral devices.
Scanning system devices...
Downloading updates (1 of 4)
Downloaded updates (0 of 0).
Finished installing the updates.
0 of 4 update(s) successfully installed.
4 update(s) failed to install.
[1] TD2NC, Dell OptiPlex 7060 System BIOS,1.4.2, 1.4.2
[2] W0MW3, Intel UHD Graphics Driver,26.20.100.7262,A04, 26.20.100.7262
[3] DJT82, Intel Management Engine Components Installer,1932.12.0.1298,A04, 1932.12.0.1298
[4] RV00C, Intel NIC Family Drivers,24.1.0,A02, 24.1.0
Execution completed.
Program exited with return code: 1002
C:\Program Files (x86)\Dell\CommandUpdate>

****

I have checked the Activity log and it claims that:


-

DellCommandUpdate

Normal

2020-03-11T10:13:29.2810128+01:00

Dell.UpdateService.Update.Operations.UpdateOperation.Download

Download incomplete 'Intel NIC Family Drivers,24.1.0,A02'.


-

DellCommandUpdate

Normal

2020-03-11T10:13:29.2858131+01:00

Dell.UpdateService.Update.Operations.UpdateOperation.Apply

[4] package(s) could not be downloaded.


-

DellCommandUpdate

Normal

2020-03-11T10:13:29.2908126+01:00

Dell.UpdateService.Update.Operations.UpdateOperation.Apply

Package 'Dell OptiPlex 7060 System BIOS,1.4.2' not downloaded, skipping apply


-

DellCommandUpdate

Normal

2020-03-11T10:13:29.2908126+01:00

Dell.UpdateService.Update.Operations.UpdateOperation.Apply

Package 'Intel UHD Graphics Driver,26.20.100.7262,A04' not downloaded, skipping apply

I have checked the repository, and all the above mentioned needed folders and files are there. When i checked the "Downloaded file location" settings in Dell Command Update it points to C:\Temp.

Monitoring progress in C:\Temp while running 'dcu-cli.exe /applyUpdates' shows that the folder structure is created under C:\Temp, but the needed files are not downloaded from the repository. NTFS-wise the setup looks to be correct.

Could you please help me to fix the issue?

Thank you.

BR,

Roland

1 person also has this problem

pepebrat

6 Posts

April 22nd, 2020 03:00

Hi Roland,

I have same problem. I create local repository with Dell Repository Manager 2.2.4.630  and copied it on the network Shate or DFS  for example "\\domain.com\dfs\DCU\catalog.xml" or "\\SRV01\DCU\DELL_DRIVERS\catalog.xml" when i start proces i got an return\error code 1002, it means "An error occurred while downloading a file during the apply updates operation" "Check your network connection, make sure there is internet connectivity and Retry the command."

I need use local repository location in enterprise enviroment i have 2000 Dell devices.

I run it like this:

/configure -importSettings WORKS - example:
"C:\Program Files\Dell\CommandUpdate\dcu-cli.exe" /configure -importSettings=\\SRV01\DCU\settings.xml -outputLog=C:\temp\DCU_Import_Settings.log

/scan WORKS - example:
"C:\Program Files\Dell\CommandUpdate\dcu-cli.exe" /scan -outputLog=C:\temp\DCU_Scan_Result.log

/applyUpdates DOES NOT WORKS - example:
"C:\Program Files\Dell\CommandUpdate\dcu-cli.exe" /applyUpdates -silent -catalogLocation=\\SRV01\DCU\DELL_DRIVERS\catalog.xml -reboot=disable -outputLog=C:\temp\DCU_Update_Result.log

"Exit/return code 1002" - description above

I have Dell Command Update 3.1.1

LOG:

[2020-04-22 11:41:54] : Checking service status : DellClientManagementService
[2020-04-22 11:41:54] : Checking for service availability: DellClientManagementService
[2020-04-22 11:41:54] : Entering FindService() method with ServiceName: DellClientManagementService
[2020-04-22 11:41:54] : Service controller found.
[2020-04-22 11:41:54] : Service controller status: Running
[2020-04-22 11:41:55] : Exception Occurred.
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Operation 891518aa-392c-4806-9ba8-5b829b9b24e9 was either not started or completed and the result had been expired (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.InvalidOperationException: Operation 891518aa-392c-4806-9ba8-5b829b9b24e9 was either not started or completed and the result had been expired
at Dell.UpdateService.Update.OperationContainer.GetProgress()
at SyncInvokeGetCurrentOperationProgress(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)).
[2020-04-22 11:41:55] : Exception Occurred.
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Operation 891518aa-392c-4806-9ba8-5b829b9b24e9 was either not started or completed and the result had been expired (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.InvalidOperationException: Operation 891518aa-392c-4806-9ba8-5b829b9b24e9 was either not started or completed and the result had been expired
at Dell.UpdateService.Update.OperationContainer.GetProgress()
at SyncInvokeGetCurrentOperationProgress(Object , Object[] , Object[] )
at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)
at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)).
[2020-04-22 11:41:55] : Checking for updates...
[2020-04-22 11:41:55] : Service call try count : 0
[2020-04-22 11:41:55] : Checking for application component updates...
[2020-04-22 11:41:56] : Scanning system devices...
[2020-04-22 11:42:03] : Determining available updates...
[2020-04-22 11:42:05] : 2 updates were selected.
[2020-04-22 11:42:05] : [1] 4C0M1, Intel Management Engine Components Installer,1914.12.0.1255,A04, 1914.12.0.1255
[2020-04-22 11:42:05] : [2] VP20T, Intel PCIe Ethernet Controller Driver,24.1.0.0,A13, 24.1.0.0
[2020-04-22 11:42:05] : Service call try count : 0
[2020-04-22 11:42:05] : Scanning system devices...
[2020-04-22 11:42:06] : Downloading updates (1 of 2)
[2020-04-22 11:42:08] : Downloaded updates (0 of 0).
[2020-04-22 11:42:08] : Finished installing the updates.
[2020-04-22 11:42:08] : 0 of 2 update(s) successfully installed.
[2020-04-22 11:42:08] : 2 update(s) failed to install.
[2020-04-22 11:42:08] : [1] 4C0M1, Intel Management Engine Components Installer,1914.12.0.1255,A04, 1914.12.0.1255
[2020-04-22 11:42:08] : [2] VP20T, Intel PCIe Ethernet Controller Driver,24.1.0.0,A13, 24.1.0.0
[2020-04-22 11:42:09] : Execution completed.
[2020-04-22 11:42:09] : Program exited with return code: 1002

Could you please help me to fix the issue?

Thx

Peter.

pepebrat

6 Posts

April 22nd, 2020 06:00

Hi Roland,

I have same problem.

I use 3 switches in one batch file, but last step "dcu-cli.exe /applyUpdates"  exiting with error code 1002.

Examples of switches:

"C:\Program Files\Dell\CommandUpdate\dcu-cli.exe" /configure -importSettings=\\SRV01\DCU\settings.xml -outputLog=C:\temp\DCU_Import_Settings.log

"C:\Program Files\Dell\CommandUpdate\dcu-cli.exe" /scan -outputLog=C:\temp\DCU_Scan_Result.log

"C:\Program Files\Dell\CommandUpdate\dcu-cli.exe" /applyUpdates -silent -catalogLocation=\\SRV01\DCU\DELL_DRIVERS\DELL_DRIVERS.xml -reboot=disable -outputLog=C:\temp\DCU_Update_Result.log

I am also looking for and waiting for a solution,

Peter.

DELL-Cares

Moderator

 • 

25.7K Posts

April 23rd, 2020 01:00

Hi Peter, 

I have checked this further. I see

DRM 2.x is no longer the latest version of Dell Repository Manager and uses an outdated API with the Dell Support website that has been recently deprecated and also no longer exclusively utilizes FTP as DRM 2.x requires. Please refer for available support and workaround on DRM. 

pepebrat

6 Posts

April 23rd, 2020 07:00

Hi,

DRM 3.0.1 is not compatible with my Dell Latitude, Precision and OptiPlex.

Have nice day,

Peter

pepebrat

6 Posts

April 30th, 2020 05:00

Hi,

Version Dell Command Update 3.1.2, A00 was released on April 27, 2020. I'll try it next week.

Nice day,

Peter

pepebrat

6 Posts

May 4th, 2020 01:00

Hi,

Today i tested Dell Command Update 3.1.2, A00 version and download drivers from local repository still not working, EXIT code 1002 is the same that before version.

I am very frustrationg on it.

Nice day,

Peter

AMKHATRI

8 Posts

June 20th, 2020 05:00

Following..

 

Having issues as well. 

Tywin Lannister

1 Message

November 19th, 2020 17:00

Hi,

I was getting same issue and after looking at the logs did a bit of research on the Manifest baseLocation attribute.  It turns out if baseLocation is blank in your catalog XML it references the location of the XML file as the source path.  The problem was the catalog XML was being copied locally prior to being actioned, so the baseLocation field was set to c:\programdata... and the files were not found.  

The final solution?  Hard code the Manifest baseLocation attribute in your catalog XML to the UNC path.  e.g

Once the baseLocation is poplulated correctly the download completes successfully.

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