Unsolved
48 Posts
0
937
cannot launch support assist
Good afternoon.
Am running W10 pro 1803 version 17134.523 (latest available for my system). I run support assist same time each month. When run today came up with a message that stated "dell-supportassist?launch/Action=Home/Mode=Normal/Notification=false Invalid value for registry". When I have problems with support assist I uninstall and reinstall it; this has happened a few times with the new support assist app that was changed by Dell. Up to now this corrects whatever problem there is, and I got this from reading what others had done since it seems like this is a recurring problem. Did so, this time from the windows support driver update page to ensure I got the latest version 3.1.30.0 which I assume is the latest (got this info from app info in W10). It looked like it installed ok but it still will not launch. I do not even get a message telling me what is wrong., nothing.
So, is there a known problem with support assist and should I wait until it is repaired? Or is there something I can do to get this to work?
Thanks for any help anyone can provide. I will wait to hear back before doing anything on other machines. I like what support assist does but it seems to take a lot of time fixing it over the past months.
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
February 7th, 2019 19:00
I don't use Support-ASSist, but if you must get it working ...
maybe try posting here ?
https://www.dell.com/community/SupportAssist-for-PCs/ct-p/SupportAssist
Trinisle
48 Posts
0
February 7th, 2019 23:00
Thanks. I actually realized that later and posted the message on support assist. I also found a discussion (at last!) showing that others are having the same problem and a workaround posted that unfortunately is time consuming and works if you can navigate around the computer a bit. Hope a solution is found soon! Thanks again.