Unsolved
3 Posts
0
4870
R740 server slides are not moving out
We have installed 3 R740 servers in rack all are perfect but facing issue with one server. Server got stuck we are trying to pullout the server like pulling front but it got stuck at some point. Unable to remove server from rack now.
DELL-Daniel My
Moderator
Moderator
•
6.2K Posts
0
February 19th, 2019 09:00
Hello
There is likely a warp in the rack or the mount holes are slightly off. There is almost no room for error with rails. If anything is off the rails will not work properly. I suspect something is slightly off and causing the server to hang. It can be very difficult to remove a server if this happens. I suggest wiggling the server to try to feel where it is hanging. If the mount points for the rails have free room you can try pushing the rails outward to create more room for the server to slide.
Thanks