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B

4569

June 18th, 2005 20:00

The machine case cannot be opened

Hi,

I bought a Dell Poweredge SC420 last week. The problem with the machine is that the button for releasing the machine case lock does not work .So now I cannot open the machine case to add another video card or more memory. I've contact with Dell support, but did not get response. Any suggestions? Do you know how shall I contact with them? I cannot find their 800 support phone #.

-bc

9 Legend

 • 

47K Posts

June 18th, 2005 22:00

You need a 5 pound sledge hammer and chizel.

Its going to be impossible if you dont lay it down on its side.    There are 2 Buttions not 1.

  1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  2. Press the power button to ground the system board.

  3. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.

  4. Lay the system on its side as shown in Figure 5-1.

http://support.ap.dell.com/docs/systems/pe420sc/

 

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