PowerEdge Hardware General

Last reply by 06-01-2022 Unsolved
Start a Discussion
2 Bronze
2 Bronze
647

iDrac 7 PowerEdge R720 license information help

Greetings. I have PowerEdge R720 с iDrac

But there are no signs of life, the indicator is off, it is impossible to connect through the web interface

First question, if the license for idrac is missing, should the LED indicate this?

it should burn in color or go out

 

The second question is how to check the installed license for iDrac, because the license was not installed by the service code when buying, iDrac value is 0

528-10002 : iDRAC7 Express

Part Number

KMCM0

Description

INFO,IDRAC7 EXPRESS

Quantity

0

 

The third question is whether this is due to the broken BMC and IPMI, they are both disabled and there are errors on them. LifeCycle Controller is also disabled in POST and unable to update firmware, not system collecting Inventory and BIOS configuration save errors

20220523_030624.jpg

 

Replies (22)
56

Hello Lorenso-Denis,

 

Did you try redownload the firmware to make sure you got a good download?

 

I see you have mentioned the Lifecycle Controller is disabled. These are steps to re enable:

 

-boot to F2 -> System Setup -> iDRAC Settings -> Lifecycle Controller to check status

-Choose: Lifecycle Controller set to Enabled

-Collect System Inventory on Restart set to Enabled.

-Cancel Lifecycle Controller Actions set to Yes.

 

Next I recommend a minimum to post configuration during your testing.

 

Minimum to post  (this is minimum components to POST, it won't boot, this is to test POST, with no errors.

If successful POST, put things back a little at a time until find faulting component)

 

The minimum components to allow the Dell™ PowerEdge™ R720/R720xd to complete POST are as follows:

  • One Power Supply
  • Control Panel (for power button functionality)
  • Working cable connection between control panel and system board
  • One Processor (CPU) in socket CPU1 (minimum for troubleshooting)
  • One Memory Module (DIMM) installed in socket A1
  • System Board
  • Backplane (for R720xd control panel connection)

 

 

Remove anything not on that list:   NVMe,  DVD, Hard drives, PERC controller, backplane, network card, NIC cable, any pcie cards,  USB devices, ….  anything not on the list remove. You can keep monitor and keyboard attached.

 

If it does not post successfully,  then the issue is with one of those components. If it continues with iDRAC is not ready then the system board may need replaced.


Dell -Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

Did I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!

2 Bronze
2 Bronze
56

There are also iDrac boot logs, I'll throw them off a little later. Hoping for your hints to bring the server into a usable state. I got it like that and the seller does not get in touch to clarify with him what he did with him

41

Hi @Lorenso-Denis,

 

If you have tried most of the troubleshooting methods provided above the comments and the issue still persist, we can't revive the server. From your screenshots, it seems that the iDRAC NAND component is corrupted and unable to be recovered. A mainboard replacement is needed.


DELL-Joey C
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell

Did I answer your query? Please click on ‘Accept as Solution’. ‘Kudo’ the posts you like!

Latest Solutions
Top Contributor