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September 13th, 2022 03:00

"DS:Never had bitlocker set up but my computer is asking for a key, what do I do?"

Never had bitlocker set up but my computer is asking for a key, what do I do?

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47K Posts

September 13th, 2022 04:00

@Dell-Jordan 

Bitlocker prompting for key.  Desktop Precision

kbdoc 000124361


NOTE: Because BitLocker is a Microsoft encryption security product,
Dell neither stores nor possesses the ability to provide a recovery key.
Dell cannot circumvent the Microsoft BitLocker Recovery Key process.
Dell devices are NOT encrypted when shipped from the factory.



You will need to Recover Bitlocker Key from Microsoft account

BitLocker likely ensured that a recovery key was safely backed up prior to activating protection.
There are several places that your recovery key may be.

In your Microsoft account: Sign in to your Microsoft account on another device to find your recovery key.
This is the most likely place to find your recovery key.

https://account.microsoft.com/devices/recoverykey

Once you have key write it down so that you can go to your system and suspend bitlocker.  This is especially important if you are attempting to update bios.

This subject usually comes up because auto bitlocker is enabled from the factory
after OOBE with microsoft account.
Dell automatic Bitlocker from Factory
https://www.dell.com/support/kbdoc/en-us/000124701/


"Warning: MS Windows Bitlocker drive encryption/decryption is currently in progress.
A firmware update is not possible at this time. Please try again later once this process is complete."

https://www.dell.com/support/kbdoc/en-us/000134415/

Automatic device encryption has Windows to encrypt the system drive automatically after you completed the setup of your system with MSA (microsoft account).

BITLOCKER.png

 

Beginning in Windows 8.1, Windows automatically enables BitLocker Device Encryption on devices that support Modern Standby.
With Windows 10 and 11, Microsoft offers BitLocker Device Encryption support on a broader range of devices. These include those that support Modern Standby, and devices that run Windows 10 Home Edition or Windows 11. All computers that Dell currently ships are Modern Standby compliant and the above applies.  A registry key that Dell leaves in a neutral state controls this behavior, neither prohibiting nor enforcing encryption. Windows interprets this as approval to encrypt.

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