Unsolved
5 Posts
0
514
DELL DB16 + XPS 13 9350 Failed to get dock information
Hello, i try to use Dell Filmware Update Utility for my dock. I have some issue with blinking my 4k monitor with this dock station.
I download DellDockingStationFwUp_1.0.4_TB_20200210
When i try to launch it i have error: Failed to get dock information and massage that there is no dock, but my dock connected to laptop and i have all my usb devices and monitor in dock station.
Dell filmware upgrade utility: 4.1.14
On laptop: Windows 10, Bios: 1.4.18 (want to update)
Axell87
5 Posts
0
May 27th, 2020 04:00
Solve the issue: i have old laptop bios version. Upgrade to the latest and dock station correctly detected.