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May 20th, 2020 08:00

DELL DB16 + XPS 13 9350 Failed to get dock information

Hello, i try to use Dell Filmware Update Utility for my dock. I have some issue with blinking my 4k monitor with this dock station.

I download DellDockingStationFwUp_1.0.4_TB_20200210

When i try to launch it i have error: Failed to get dock information and massage that there is no dock, but my dock connected to laptop and i have all my usb devices and monitor in dock station.

Dell filmware upgrade utility: 4.1.14

On laptop: Windows 10, Bios: 1.4.18 (want to update)

bandicam 2020-05-20 18-56-31-618.jpg

 

 

5 Posts

May 27th, 2020 04:00

Solve the issue: i have old laptop bios version. Upgrade to the latest and dock station correctly detected.

 

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