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April 16th, 2021 00:00

Dell Precision 3560 Nvidia T500 driver problem

Hello,

We have bought 2 Dell Precision 3560 to company. One seems to be okay, but second have problem with driver or graphics card. Laptop have Intel Iris Xe and Nvidia RTX/Quadro T500. After fresh installation Win 10 updated all drivers but this gpu causes bsod VIDEO_TDR_FAILURE driver: nvlddmkm.sys . When I run any app using hardware acceleration (for example AutoCAD) in a few seconds shows this bsod. Also tried drivers directly from Dell support page found by searching Service Tag (driver NVIDIA-Graphic-Driver-VF619_WIN64_27.21.14.5256_A00.exe), tried all drivers directly from nvidia (461.40 , 461.72 , 461.92 and 465.89) and every driver with same result - bsod. The first of these two same model laptops doesnt have this problem. Diagnostics in bios doesnt show any problem. Do you have any solution ? Thank you for help

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