Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
My camera is finally working after doing a Firmware update. However Hello for Business that uses the IR camera for facial recognition is NOT working. THis works with a different PC on the same monitor that is running WIndows 10. Not sure if it is windows 11 issue or something else. It took a bit for Teams to recognize the monitor camera, but Hello continues NOT to recognize it.
DELL-Cares
Moderator
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27.6K Posts
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May 29th, 2020 14:00
Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.
Michelle at Chicago
1 Message
0
May 30th, 2020 09:00
My camera is not working as well. It flashed with thin colorful bars when I tried to take a picture.
How can we fix it?
Thanks,
Michelle Wang
NguyenThanhCC1VQ
1 Message
0
September 11th, 2023 09:34
My camera is not working as well. It flashed with thin colorful bars when I tried to take a picture.
How can we fix it?
Thanks,
ptnvthanh@gmail.com
JeffEH
1 Rookie
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1 Message
0
October 24th, 2024 14:29
My camera is finally working after doing a Firmware update. However Hello for Business that uses the IR camera for facial recognition is NOT working. THis works with a different PC on the same monitor that is running WIndows 10. Not sure if it is windows 11 issue or something else. It took a bit for Teams to recognize the monitor camera, but Hello continues NOT to recognize it.