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415
M4800 White screen after booting into windows
I am having an issue with my M4800 with a blank white screen showing up after the computer boots into windows. When I power on the computer I am able to see the black screen with the dell logo and when it boots into windows I am able to see the windows 10 login page.
I have ran diagnostics and everything passed.
When I hook the laptop up to a docking station or another external monitor those displays work perfectly fine but the lcd on the computer shows as a blank white screen.
I have updated the video drivers and that didn't solve the issue.
Computer has the AMD Firepro M5100 graphics card.
DELL-Cares
Moderator
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25.7K Posts
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November 16th, 2020 09:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
Moderator
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25.7K Posts
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November 16th, 2020 13:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Cares
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25.7K Posts
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November 16th, 2020 13:00
Thank you!
We´re checking right now.
crosenmayer
3 Posts
0
November 16th, 2020 13:00
I just sent it
U2CAMEB4ME
4 Operator
4 Operator
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6.2K Posts
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November 16th, 2020 14:00
Welcome to the Dell Community @crosenmayer
Is the unit still under warranty???
Best regards,
U2
crosenmayer
3 Posts
0
November 16th, 2020 14:00
No this unit is not under warranty.