@rossetti-it thanks for reaching out to the community. From my experience, the majority of docking station issues are related to drivers or incorrect installation order.
As this issue is affecting multiple different models that would back up my theory.
You have said that you you lose USB functionality -am I correct in understanding this is on the laptops that you lose the functionality?
What model of WD19 dock is it that you are having the problems with - is it the TB or the DC?
Has this problem always been present?
Are you running the latest BIOS, Windows version and drivers on the systems affected?
Dell-Alan D
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1.2K Posts
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September 11th, 2019 06:00
@rossetti-it thanks for reaching out to the community. From my experience, the majority of docking station issues are related to drivers or incorrect installation order.
As this issue is affecting multiple different models that would back up my theory.
You have said that you you lose USB functionality -am I correct in understanding this is on the laptops that you lose the functionality?
What model of WD19 dock is it that you are having the problems with - is it the TB or the DC?
Has this problem always been present?
Are you running the latest BIOS, Windows version and drivers on the systems affected?
Alan