Precision 3561 for Solidworks overheating when plugged in while working

Question

I recently received my Precision 3561 specially suited for solidworks, the laptop works perfectly fine on battery, the temperature in in range around 70 degree Celsius. However, when I start charging my laptop while having my simulation on, the temperature rise by 10 -20 degrees, sometime it hits 98 degrees. In the Intel extreme tuning utility, it shows as a power limit throttling followed by a thermal throttling sometime. This happens while the CPU utilization is only 50% and very minimal to no GPU utilization.  I have tried running the diagnostics and playing with some performance settings, but I experience the same behavior. What can possibly be wrong? Is there a way to fix this?

JOcean · Answer

My hunch would be that during charging the battery does emit heat and that heat is transferring to the MB and CPU.

HA62 · Answer

Thank you @JOcean for your speedy reply. I am not sure if this is the main reason since it happens instantaneous when plugging in the charger, it would settle at a temperature (81-86 degrees) after 10 minutes, while power throttling remains. I imagine that that level of temperature would still be harmful if the laptop remains running simulation while charging for more than an hour and for couple of times a day. Very surprising behavior for laptop intended for simulations.

JOcean · Answer

Thanks for that information. Try this forum for a possible suggestion as to the cause and cure.

DELL-Chris M · Answer

DELL-Cares troubleshooting = When you connect the charger to the system, there is an increase in power and which in turn increases the processor clock speed causing the system to heat up. You could try adjusting the thermal options in Dell Power Manager.

DELL-Cares · Answer

Hi, We have replied to you via direct message.

Fredi5 · Answer

I also have this issue where I had BLUE screens which after that DELL diagnoistic "no SSD found". if OFF/ON for 15 minutues, SSD is alive again. DELL support visited me and wanted to replace SSD just like that and leave me for working 1 week to restore my complete softwares and apps but I managed convince them it is heating problem. for 2 weeks I'm waiting them to replace the Motherboard and external Power supply&Cable. meantime I work 3 hours without charge then charging 3 hours while PC is OFF etc... in airconditioned room.

Instead laptope will serve my needs, I need to serve the laptop, sounds Great for so expensive laptop ?

I'm so dissapointred DELL !!!!

Fredi

HA62 · Answer

This has been the same case for me, you can't work at all while it is charging, once I start charging, it heats up and the fan is too noisy. I have reported very early several problems with the laptop, that kept persistently happening, and apparently they are because of heating issues when I used to use the laptop as a proper workstation.

I am sure this is going to badly affect the life span of such an expensive laptop. One thing that slightly helps, is to have your laptop elevated using a stand, otherwise it becomes impossible to use mine as a regular laptop, not even a workstation.

I had two previous good experiences with dell, but this one is very disappointing, I guess the least they can offer is an extended warranty.

Milea · Answer

Same problem with Precision 3561! the system is up to date.  I'm so dissapointred DELL.

DELL-Jesse L · Answer

Update = After completing troubleshooting, a DELL-Cares agent setup a part replacement.

Precision Mobile Workstations

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