Unsolved
7 Posts
0
313
August 6th, 2021 00:00
Precision 5550 and WD19TB
I have a Precision 5550 and WD19TB wired up to 2 external QHD displays (Dell U2715H) and this all worked until recently.
Now it will only show the laptop screen + 1 monitor or the 2 external monitors - was wondering whether a recent thunderbolt firmware update was the culprit?
No Events found!
DELL-Cares
Moderator
•
27.6K Posts
•
49 Points
0
August 6th, 2021 18:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
Moderator
•
27.6K Posts
•
49 Points
0
August 13th, 2021 00:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.