Thank you for reaching out to us. We’d be glad to look into this for you right away. Before we proceed, we strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing personally identifiable information, please private message us so that we can start working toward a resolution
Most newer systems support M.2 only in NVMe format -- SATA has disappeared. Since the manual for this system mentions only NVMe support, it is highly likely the 7560 has no SATA M.2 support.
Dell has been shipping 7560s and 7760s in Raid mode regardless of whether the customer orders a Raid setup. I believe you need AHCI ((bios setting) for SATA drives (so that windows recognizes the SATA drive and loads the right SATA drivers), so switching to AHCI should provide a solution for you. You can find tutorials on various websites on how to switch to AHCI. This has at least worked on some Windows 10 7560s and 7760s I believe.
Thank you for reaching out to us. We’d be glad to look into this for you right away. Before we proceed, we strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing personally identifiable information, please private message us so that we can start working toward a resolution.
Multiple sources suggest slot 3 and 5 are SATA capable. Slot 1 has explicit label that says no SATA here, 3 and 5 don't. BIOS has something mentioned about SATA, although it isn't specifically at the slots sub menu.
This section lists the storage options on your Precision 7560. Values Not supported Dual-array microphones Your computer supports one of the following configurations: ● One M.2 2230 or M.2 2280 solid-state drive ● A combination of two M.2 solid-state drives (M.2 2230 or M.2 2280) ● A combination of three M.2 solid-state drives (one M.2 2280 and/or two M.2 2230 or M.2 2280) Table 13. Storage specifications Storage type M.2 2230 solid-state drive M.2 2280 solid-state drive M.2 2280 solid-state drive Media-card reader Interface type PCIe NVMe Gen3 x4 PCIe NVMe Gen3 x4 PCIe NVMe Gen4 x4 Capacity 256 GB Up to 1 TB Up to 4 TB M.2 2280 solid-state drive, self- encrypting drive PCIe NVMe Gen3 x4
The information is correct that it will support SATA configuration and can have one of the configurations that you mention. However, our scope of support is limited to the storage configuration shipped with the system.
Dell support confirmed M.2 slots 3 and 5 are SATA compatible but will not provide further assistance "because the 545s was not purchased thru them". Booo. I will be grabbing another SATA m.2 just to check on these guys. Can't trust anybody these days.
@DELL-CaresWell it wasn't my question, and it is not what Dell states in the manual... so, if what you say is correct, then what does that say about Dell manuals? LOL!
It is worse than that - they turned around and now saying it does not support SATA. They send me a educational link to explain the differences between SATA and PCIe/NVME M.2 - they need to read it not I. What kind of support is this?
It is a shame because BIOS has a "SATA/PCIe MODE" menu under "Storage" with options "SATA/ACHI" and "RAID". Why call it that if doesn't support SATA?!?
And then, slot 3&5 don't have a sticker like slot 1 has "no SATA here, PCIe NVME only"
After 2 weeks of further escalations to their "Level 3 support team" I get this completely idiotic response:
We have an update from our product engineering team as
this system is supporting M.2 2280 and 2230.
the PCIE M.2 that you want to add is 2280 so have to be connected to slot 3 and/or slot 5 on the motherboard. Could you try connecting that once?
Note to myself: Don't waste time with useless, clueless support of any big corporation going forward. I purchased PCIe m.2 SSD and moving on. Another short lived electronic will probably land on the bottom of the ocean. Sad times we live in.
We had the same issue with the Precision 7560 not recognizing SATA drives. While the service manual clearly lists SATA as a capability in slots 3 and 5 (pgs. 16, 19, 31, 32, 121...) the setup guide (pg. 18) only lists NVME capability. Also when ordering the 7560 and researching capabilities, it indicates SATA support.
Per the support ticket I put in, here is what they emailed me. Long story short, the 7560 does not support SATA M.2. This must be fixed b/c people check the capabilities of systems before they purchase them. If the specs are wrong... Unhappy customer.
"My support team has confirmed that the Precision 7560 only supports NVME drives. Newer units of a certain system model can have a different configuration than the original unit that the service manual was written for, and unfortunately the service manual is not updated often."
@DELL-Cares My 7560 only has 2 M.2 slots. I have not triad SATA SSD's in any slot But slot 0 is marked Do not use SATA. But I have a different issue, I posted about in Dell community but did not get any helpful replies.
My issue is.
I have a Dell Precision 7560. When I install an MVME SSD in Slot 0, it does not recognize the SSD. I can install the same SSD and Slot 1 or Slot 2 with no problem the SSD is recognized and Slot 1 and Slot 2. I have tried different drives, the particular one I'm working with now is a KIOXIA KBG40ZNS256G. I have checked all the settings in the BIOS. The BIOS shows the SSD and Slot 1 and the SSD in slot 2 but shows SSD slot 0 is empty, even though there is a drive in the slot. I'm assuming either SSD slot zero is defective, or I'm using the wrong type of Drive SSD slot 0 says PCIe 4.0 is it possible that this lot can only recognize a PCIe 4.0 SSD
DELL-Cares
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March 14th, 2022 07:00
Thank you for reaching out to us. We’d be glad to look into this for you right away. Before we proceed, we strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing personally identifiable information, please private message us so that we can start working toward a resolution
ejn63
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March 14th, 2022 09:00
Most newer systems support M.2 only in NVMe format -- SATA has disappeared. Since the manual for this system mentions only NVMe support, it is highly likely the 7560 has no SATA M.2 support.
https://www.dell.com/support/home/en-th/product-support/product/precision-15-7560-laptop/docs
6700Delluser
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March 14th, 2022 19:00
Dell has been shipping 7560s and 7760s in Raid mode regardless of whether the customer orders a Raid setup. I believe you need AHCI ((bios setting) for SATA drives (so that windows recognizes the SATA drive and loads the right SATA drivers), so switching to AHCI should provide a solution for you. You can find tutorials on various websites on how to switch to AHCI. This has at least worked on some Windows 10 7560s and 7760s I believe.
DELL-Cares
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March 15th, 2022 02:00
Thank you for reaching out to us. We’d be glad to look into this for you right away. Before we proceed, we strongly recommend that you remove the Service Tag from the public post for security reasons. Also, as our interaction would involve sharing personally identifiable information, please private message us so that we can start working toward a resolution.
SamIsNotMyName
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March 15th, 2022 05:00
Unfortunately, that is not it. ACHI was pre-selected.
SamIsNotMyName
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March 15th, 2022 05:00
Multiple sources suggest slot 3 and 5 are SATA capable. Slot 1 has explicit label that says no SATA here, 3 and 5 don't. BIOS has something mentioned about SATA, although it isn't specifically at the slots sub menu.
muto
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March 15th, 2022 21:00
You say “multiple sources say” it is SATA compatible, but the Dell quick start guide and specs say otherwise…
as seen on page 18 of the manual found here…
https://dl.dell.com/topicspdf/precision-15-7560-laptop_owners-manual_en-us.pdf
This section lists the storage options on your Precision 7560.
Values
Not supported Dual-array microphones
Your computer supports one of the following configurations:
● One M.2 2230 or M.2 2280 solid-state drive
● A combination of two M.2 solid-state drives (M.2 2230 or M.2 2280)
● A combination of three M.2 solid-state drives (one M.2 2280 and/or two M.2 2230 or M.2 2280)
Table 13. Storage specifications
Storage type
M.2 2230 solid-state drive M.2 2280 solid-state drive
M.2 2280 solid-state drive
Media-card reader
Interface type
PCIe NVMe Gen3 x4 PCIe NVMe Gen3 x4
PCIe NVMe Gen4 x4
Capacity
256 GB Up to 1 TB
Up to 4 TB
M.2 2280 solid-state drive, self- encrypting drive
PCIe NVMe Gen3 x4
DELL-Cares
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March 15th, 2022 21:00
The information is correct that it will support SATA configuration and can have one of the configurations that you mention. However, our scope of support is limited to the storage configuration shipped with the system.
I hope this answers your question.
SamIsNotMyName
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6 Posts
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March 16th, 2022 05:00
Dell support confirmed M.2 slots 3 and 5 are SATA compatible but will not provide further assistance "because the 545s was not purchased thru them". Booo. I will be grabbing another SATA m.2 just to check on these guys. Can't trust anybody these days.
muto
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19 Posts
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March 16th, 2022 09:00
@DELL-CaresWell it wasn't my question, and it is not what Dell states in the manual... so, if what you say is correct, then what does that say about Dell manuals? LOL!
As seen on page 18 of the manual found here…
https://dl.dell.com/topicspdf/precision-15-7560-laptop_owners-manual_en-us.pdf
And as seen on Dell website here
https://www.dell.com/support/manuals/en-us/precision-15-7560-laptop/precision_7560_specs/storage?guid=guid-12cf2b7a-17bd-4537-b0aa-c1f3aee7967a&lang=en-us
No mention of SATA, only NVME!
SamIsNotMyName
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March 16th, 2022 11:00
It is worse than that - they turned around and now saying it does not support SATA. They send me a educational link to explain the differences between SATA and PCIe/NVME M.2 - they need to read it not I. What kind of support is this?
It is a shame because BIOS has a "SATA/PCIe MODE" menu under "Storage" with options "SATA/ACHI" and "RAID". Why call it that if doesn't support SATA?!?
And then, slot 3&5 don't have a sticker like slot 1 has "no SATA here, PCIe NVME only"
SamIsNotMyName
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6 Posts
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March 30th, 2022 06:00
After 2 weeks of further escalations to their "Level 3 support team" I get this completely idiotic response:
We have an update from our product engineering team as
this system is supporting M.2 2280 and 2230.
the PCIE M.2 that you want to add is 2280 so have to be connected to slot 3 and/or slot 5 on the motherboard. Could you try connecting that once?
Note to myself: Don't waste time with useless, clueless support of any big corporation going forward. I purchased PCIe m.2 SSD and moving on. Another short lived electronic will probably land on the bottom of the ocean. Sad times we live in.
davetheman
1 Message
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April 5th, 2022 09:00
We had the same issue with the Precision 7560 not recognizing SATA drives. While the service manual clearly lists SATA as a capability in slots 3 and 5 (pgs. 16, 19, 31, 32, 121...) the setup guide (pg. 18) only lists NVME capability. Also when ordering the 7560 and researching capabilities, it indicates SATA support.
Per the support ticket I put in, here is what they emailed me. Long story short, the 7560 does not support SATA M.2. This must be fixed b/c people check the capabilities of systems before they purchase them. If the specs are wrong... Unhappy customer.
"My support team has confirmed that the Precision 7560 only supports NVME drives. Newer units of a certain system model can have a different configuration than the original unit that the service manual was written for, and unfortunately the service manual is not updated often."
usedcomputersdotorg
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5 Posts
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September 5th, 2025 08:07
@DELL-Cares My 7560 only has 2 M.2 slots. I have not triad SATA SSD's in any slot But slot 0 is marked Do not use SATA. But I have a different issue, I posted about in Dell community but did not get any helpful replies.
My issue is.
I have a Dell Precision 7560. When I install an MVME SSD in Slot 0, it does not recognize the SSD. I can install the same SSD and Slot 1 or Slot 2 with no problem the SSD is recognized and Slot 1 and Slot 2. I have tried different drives, the particular one I'm working with now is a KIOXIA KBG40ZNS256G. I have checked all the settings in the BIOS. The BIOS shows the SSD and Slot 1 and the SSD in slot 2 but shows SSD slot 0 is empty, even though there is a drive in the slot. I'm assuming either SSD slot zero is defective, or I'm using the wrong type of Drive SSD slot 0 says PCIe 4.0 is it possible that this lot can only recognize a PCIe 4.0 SSD