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3 Posts
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2624
January 8th, 2021 04:00
Stuttering on audio over Bluetooth on Dell Precision M4700 with Win10 64b
Audio over Bluetooth on my M4700 with built in Bluetooth module has very poor quality,
it's stuttering.
I have all the latest Win10 updates, the latest BT module drivers and hands-free mode disabled.
Regardless of that, audio over Bluetooth on all BT headphones and BT speakers is always
stuttering. The laptop has built in BT module. It doesn't seem to be an interference problem
between BT and WiFi. Windows can't play its own test sound even with WiFi disabled.
BT module has good range, it connects to phones and headphones when they are at least 10m away from the laptop.
It looks like some software issue.
Is there a solution to this problem?
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DELL-Cares
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27.5K Posts
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January 8th, 2021 22:00
We tried reaching you on a private message asking for the Service Tag but did not receive a response. Please feel free to reply to the private message whenever you are available.
jgorsk
3 Posts
0
January 10th, 2021 04:00
My laptop is out of warranty so no support from Dell.
Has anyone managed to get the built in BT interface to work with audio
devices under Win10?
jgorsk
3 Posts
2
January 10th, 2021 05:00
I found a solution that worked for me.
https://www.dell.com/community/Networking-Internet-Bluetooth/Windows-10-Bluetooth-Problem/td-p/4626667/page/4
User flyin2chaos uninstalled DELL - Broadcom -Widcomm software. I did that too and it solved my problem.
Rick00001
4 Posts
0
May 11th, 2021 18:00
Did uninstalling Widcomm Software solve the problem? did you have to install another Bluetooth software?
Rick00001
4 Posts
0
May 11th, 2021 19:00
ZosoBg
3 Posts
0
June 15th, 2021 14:00
I solved whit answer after your question.
Main is
Precision M6700
Service Tag:
ZosoBg
3 Posts
0
June 15th, 2021 14:00
God Blues You!
Finally, after uninstall Widcomm software 1.65 GB I can listen on Bluetooth devices. First I replace my card... and over a year had this problem.
Thanks a lot!