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924 Dell Printer Uninstall/Install - The All-in-one center does not show.
My netbook runs Windows XP and I have a 924 Dell Printer.
I need the detailed steps to completely uninstall the printer and drivers (because the All in one center does not show).
I also need the detailed steps to install de printer, I have the Dell disk.
I am not a computer person, that is why is need the detailed steps. Thanks.
PudgyOne
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March 1st, 2012 13:00
Techfan15,
First run Delete Print Jobs to remove any stuck print jobs from the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer.
Insert the printer disk or install the drivers from the mink below. You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
Links to the patch/drivers can be found at...
Dell 924 Photo All-In-One Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
Rick
PudgyOne
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March 6th, 2012 11:00
Techfan15,
Procedure is similar...
First run Delete Print Jobs to remove any stuck print job in the queue.
Disconnect the printer.
Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.
Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal
Download the Vista 32-bit drivers for Windows 7 32-bit or the Vista 64-bit drivers for Windows 7 64-bit. Install the Vista drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on).
Links to the patch/drivers can be found at...
Dell 924 Photo All-In-One Printer owners thread (W7)
Remember virus programs and firewalls will block communications.
Also try reading...
Share Files and Printers between Windows 7 and XP
Rick
Techfan15
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March 6th, 2012 11:00
Can I use the patch R166243.zip to completely remove 924 dell printer drivers from Windows 7?
Techfan15
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March 6th, 2012 11:00
Thanks!!! I finally recovered the All in one center with OCR folder.
Techfan15
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March 6th, 2012 15:00
When I right click on the setup.exe file, left click properties, left click compatibility, it is grey and it does not let me change the compatibility to Vista SP2, it just is in Windows Vista.
PudgyOne
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March 7th, 2012 02:00
Techfan15,
On the Windows 7 machine...
Hit the Windows Key and the R keys at the same time. Type
systeminfo.txt
REMOVE THE PRODUCT ID and post the rest of the information back here
Rick
Techfan15
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March 7th, 2012 06:00
In W7, when I hit the Windows Key and the R keys at the same time and type systeminfo.txt, I only get this: WINDOWS CANNOT FIND SYSTEMINFO.TXT. MAKE SURE YOU TYPED THE NAME CORRECTLY, AND THEN TRY AGAIN.
PudgyOne
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March 7th, 2012 07:00
Techfan15,
Your system does not like commands.
Download THIS TOOL and save it to your desktop.
Right click on it, then left click extract here.
Go in the folder, right click on it, then left click, run as administrator.
Copy the information back here.
Rick
Techfan15
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March 7th, 2012 10:00
When I try to run the tool System Information I get a messagge from AVG: threat: Trojan horse Dropper.Agent.MDJ!!!
Techfan15
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March 7th, 2012 12:00
Will you pls. tell me exactly what you need to know about my system information?
PudgyOne
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March 7th, 2012 14:00
Techfan15,
Windows 7 machine...
Make and model of the computer and operating system. 32-bit or 64-bit?
Did this system come with Windows 7 or did you install or recently reinstall the operating system?
Is the operating system installed in English or another language?
How is the printer connected to this conputer? USB Cable or are you trying to host the printer on another computer and print from the Windows 7 machine?
Allow Wireless Printer Blocked by AVG 8.0 Firewall
Rick
Techfan15
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March 7th, 2012 15:00
Toshiba Satellite L775, OS 64 bit.
System came with W7.
OS installed in English.
Printed connected to computer via USB.
PudgyOne
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March 8th, 2012 07:00
Techfan15,
Sorry for the delay, work.
Make a system restore point. That way you can come back to what you have.
Run Delete Print Jobs to remove any stuck print jobs from the queue.
Disconnect the printer from this computer.
Download and run the patch(printer cleanup utility) until you get a prompt to restart your computer.
Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal
Download the Vista 64-bit drivers.
Then...
Go to device manager, start, control panel, device manager
Go to the USB Controller section and click the + sign.
Starting at the bottom, USB Root Hubs, and working your way to the top, USB Universal Controllers, un-install everything in that section.
Restart your computer. Windows will find everything again and correct the problem one. Please be patient. The new hardware wizard may work 3-5 minutes before it's done.
Install the Vista 64-bit drivers in the Vista (I'd try Vista SP2) Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
Links to the patch/drivers can be found at...
Dell 924 Photo All-In-One Printer owners thread (W7)
Also try reading...
Allow Wireless Printer Blocked by AVG 8.0 Firewall
Rick