AIO 966 Paper Jam message

UsuallyConfused,

I see that you tried the Print roller and Jam problems post. I have a 964 that looks similar to the 966. See if there is some type of black switch that might be slightly raised. I really couldn't find the switch, but I know there is one there. It may be out of place and/or may need moved a few times. I keep my printer covered, unless I'm scanning/copying something. I don't have a back door, I looked in the ADF and there is one there and there's one where the paper travels.

Rick

I opened the ADF and found a black switch there, and I also opened the back door and found a black switch there.  I moved both of them around  and they both appear to move freely, as I imagine they are supposed to.  I can hear a slight "tick" each time I depress the switches, which I assume means that whatever they are contacting knows they are moving.  Nothing changed with the behavior of the printer when I did this, so still no go. 

I was really hoping the Print Roller and Jam Problems post was going to help me...that's usually my favorite type of solution, but no such luck.  I've had all the doors open and covers off and can find nothing out of the ordinary.  I manually fed a sheet of paper partway through, intending to create a jam so I could unjam the machine when I turned it on and it flashed a paper jam message, but as soon as I turned the printer on it fed the sheet right through and spit it out as though it was mocking me.

I suppose a sensor has gone bad or has a faulty connection somewhere?  If it would let me do anything it would be encouraging but the fact that the moment it is powered up it starts flashing instructions to open the rear door and remove the paper jam almost indicates that the problem must be originating with the software and not in the moving parts of the printer.  It never even recognizes that the back door has been opened or closed, never moves the ink cartridges to the center when I open the main access, and does not register that I have pressed a key on the keypad.

Thanks for the suggestion, and keep firing away if you have any more ideas...it is appreciated!

Josh

Josh,

I wonder if it has something to do with a fix in the Firmware, not mentioned. Try installing the latest firmware for the 966 printer

<ADMIN NOTE: Broken link has been removed from this post by Dell>

and see what happens.

Rick

I tried unsuccessfully twice to install the latest firmware but at 99% complete the session stops responding.  No success.  Any ideas?

Thanks,

Josh

I had the EXACT SAME problem w/ my 966. I read your post and the responses posted here already. I reluctantly did the firmware flash and updated the driver, just because it was the easiest thing to try. Next, I pulled all the cables from the back, and removed the power brick and let it sit for 10 minutes. Reconnected just the power brick and cable, same error.  Frustrating! So here's what to try:

1. Pull everything from the back, including the power brick.
2. Remove the  paper feed tray and turn  the unit completely upside down. Open the rear door again, just because. (This is like killing a chicken and doing a dance).
3. What  you're looking for is the black metal roll bar, sitting just behind the white paper-feed butterfly looking things.
4. Manually rotate that bar in either direction. I turned it in both directions just to be thorough.
5. Depending on your orientation, to one side of center or the other,  there is also a plastic black cylinder around that roll bar with little teeth poking out every so often- it may be stuck into place. Make sure you move it to where it spins freely.
6. Touch anything else you want to- make sure everything that looks like it should move IS moving.
7. Spray it out with some compressed air for good measure.
8. Flip it back over, reconnect everything and you should be good to go. I was. :emotion-1:

Thanks,

Julie

I am in the same exact boat!

UGH

did you ever get an answer???