C1765nfw error code 019-402

Good morning,

My customer's Dell C1765nfw MFP displays error code 019-402. According to what I could fine on the other boards, pertains to a drum needing to be replaced. However, I cannot find a service manual for this unit. So my question are as follows;

1. is this a unit manufactured by you (Dell) or another manufacture (i.e. Lexmark or Xerox)?

2. If the later, I need the manufacturer and model number.

3. If not, how do I replace the drum unit?

Thank you.

Rudy

Responses(1)

DELL-Jesse L

Moderator

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17K Posts

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December 5th, 2016 11:00

rdyjnkns91910,

You can click the link below for information replacing parts and troubleshooting the Dell C1765 nfw printer. You can call the Dell Spare Parts Dept. at 1-877-717-3355 for informaton on purchasing parts for the printer.

C1765nfw Color Laser Printer Support Center

http://dell.to/2gIO2Ld

www.dell.com/.../SLN289204

C1765 nfw Users Guide

http://dell.to/2gIVc2d

How to Clean the Color Tone Density ( CTD ) Sensor on the C1765nf / C1765nfw Dell Laser Printers

http://dell.to/2gIVfuA

How to Clean the ADF Feed Roller on the C1765nf / C1765nfw Dell Laser Printers

http://dell.to/2gIXcaL

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