Dell 1355cnw

I have a Dell 1355cnw printer since August 2012. Right after the one year warranty expired, the WIFI went out. It worked intermittently during the year, with many long calls to Dell repair walking me through how to reset it and get it to work. Now, 4 months later when I turn it on it says: 010-354 code 1000000. It will not work. Now I have everything Dell, desktops, laptops. I just spent 4 and a half hours with Dell being disconnected and transferred around but I get no one who can authorize an exchange or know where to put my call. I spent so much money on the fancy laser printer that is a lemon. My old HP printer that is 10 years old still works with no problems. No one can tell me if there is someone who can authorize an exchange for a refurbished printer.I am so disappointed in Dell's quality and am not sure I can count on this brand after so many years of loyalty.