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June 7th, 2016 17:00

Dell Printer Hub H825cdw Scanning Problems

System:

Dell XPS 8300

BIOS: A06

Printer/Scanner: Dell H825cdw

Connection: USB

Problem:

When trying to scan from Dell Printer Hub, I am getting the following error:

"An unexpected error has occurred.

Scanner is not available. Check the scanner and try again."


Note that I can scan just fine from the touch screen on the printer itself.  I want, however, to be able to scan using the "Scan" button from Dell Printer Hub because I want my scanned documents to go to the folder I setup in Dell Printer Hub.  When scanning from the unit itself, the scans go directly to a default folder I do not want to use.

How can I get the scan function to work directly from Dell Printer Hub so I don't have to get up and go to the unit and use the touch screen whenever I want to scan something?

Thank you.

December 28th, 2017 11:00

18 months later and no reply - did you ever find a workaround? Mine is doing the same. Windows 10, wifi, H625CDW.

4 Posts

December 31st, 2017 08:00

Never found a work around.  Would love for someone to provide a response.

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