monroe10
2 Bronze

V715W Printer printing problems

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I am having the exact same problem and my computer is also like your Windows 7 Home Premium 64 bit specs . Hi, I would like to jump on this thread, as I am having similar issues. I have read your other helpful posts and tried to follow the steps, "deleteprintjobs.cmd" etc. I have a V715W. I am running a HP Windows 7 Home Premium 64 bit, 12GB RAM. My printer basically will run one print job, then the second job hangs up. It will make the sounds like it is about to start, but it never goes. I am willing to try anything and everything from scratch. I have Microsoft Security Essentials and Spybot. Wireless security is WPA Personal, TKIP encryption. Let me know what other info you may need. I will take no offense to you treating me like I know nothing about computers (I kind of don't)!!! Thanks!
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4 Solutions

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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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monroe10,

Run Delete Print Jobs then restart your computer.

Try reading...

Allow a printer past McAfee

If the problem still happens, then post back.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
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#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.

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cdrrn
2 Bronze

RE: V715W Printer printing problems

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I have posted this in another thread but thought it might be worth posting it here too:

I have experienced exactly the same problem with my 313w.  I went through Dell Tech support and paid my $89 as the printer was out of warranty.  The first tech did not solve the problem but when I called back today, the tech solved the problem.  He told me that I had IE 11 installed with my Windows 7 and that IE 11 was designed to work fully with Windows 8 and still causes many problems in Windows 7.  He uninstalled the IE 11 update rebooted the computer and now the printer works fine!

If the tech's diagnosis is correct, Microsoft should be ashamed of putting out an update the causes problems with OEM peripherals!

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monroe10
2 Bronze

RE: V715W Printer printing problems

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I was on the phone for days with dell and a persisten nice supervisor did figure out that the problem was caused by a Microsoft update in November for the IE 11 caused thedell v715w printers to not function properly! Took some time but dell listened and came out with a solution..

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pbutler1
2 Bronze

RE: V715W Printer printing problems

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My V715W printer has a jam and I can't get the paper out.  I pull out the paper tray but it is lodged way back in the printer.  I have tried everything.  Now the printer will not print until the jam is removed.

Help

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monroe10
2 Bronze

V715W Printer printing job problems

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I have the same problem...Does anyone have a solution? Dell support had no fix to the problem.. Please help!!!!
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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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monroe10,

Did you just copy and paste the information from above or is your problem similar?

Can you run Network Interface and post the information back here?

Also provide the virus program and firewall you're using.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
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monroe10
2 Bronze

RE: V715W Printer printing problems

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Mcaffe Security center.. I have the same exact problem... 1st print job come out ok then the spooler hangs up and a print jog is stuck in the que... Computer shows that a print job is printing but nothing happens on the second print job.. I am using a USB cable.. Problem started 10 days ago...Please help.. thanks!
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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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monroe10,

Run Delete Print Jobs then restart your computer.

Try reading...

Allow a printer past McAfee

If the problem still happens, then post back.

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.

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monroe10
2 Bronze

RE: V715W Printer printing problems

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Thanks very much for your help!!!!
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monroe10
2 Bronze

RE: V715W Printer printing problems

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My printer is working ok now...Thanks again!!!
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PudgyOne
8 Krypton

RE: V715W Printer printing problems

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monroe10,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick


#DellRockstar

Welcome to Dell Community!

#DellWorld 2012
#DellWorld 2015
#Dell EMC World 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

This is a Dell User Forum. I am a Dell user, just like you are.
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05nano07
2 Bronze

RE: V715W Printer printing problems

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I am having the same problem and have tried everything you have mentioned above. I've tried uninstalling the printer, driver, and software and re-installing. I was originally connected with USB. I configured the wireless to connect and it is now wirelessly connected. I added the IP address to the firewall network connections. I restored factory settings on my printer. I even turned off the firewall briefly to try to print. I have a Dell XPS 8300 with Windows 7 64-bit. My security software is McAfee Internet Security Suite from AT&T. My printer is the V715w. I ran the interface routine. Here's what it said: The Wireless AutoConfig Service (wlansvc) is not running. My print queue is also clear using the routine. Any other ideas?
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05nano07
2 Bronze

RE: V715W Printer printing problems

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I wanted to update that I tried uninstalling McAfee and I was able to get the printer to work for 2 consecutive file printings. I reinstalled McAfee and the problem came back. It is definitely related to McAfee.
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