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O

OttawaHere

5 Posts

45077

October 15th, 2015 14:00

Service Tag is not supported

I just purchased this Dell Inspiron with Cyberlink Media Suite 10 preinstalled but I had to reinstall win 10 and now the Cyberlink software is gone.

When I just went to the Dell 3rd party download page it scanned my computer and said my service tag is not supported.

How can this be ?

Please advise

Anonymous

5 Practitioner

 • 

274.2K Posts

October 16th, 2015 03:00

Hi,

Thank you writing to us !

You can click on the following link which will give u an idea and install Dell Digital Delivery on you system.

http://www.dell.com/support/contents/us/en/19/article/Product-Support/Self-support-Knowledgebase/software-and-downloads/dell-digital-delivery

This will help you install all the latest drivers and software for your system.

Thanks

Robin

OttawaHere

5 Posts

October 16th, 2015 04:00

I am sorry I am not being clear.

I had to refresh and update my BIOS to A05 and during that process I had to ''REFRESH" my computer.

Before I REFRESHED my computer I was assured I would be given a list of apps that I could re-install from Dell.

Here is that list:

Apps removed while refreshing your PC
App name Publisher Version
CyberLink Media Suite Essentials CyberLink Corp. 10.0
Dell Customer Connect Dell Inc. 1.3.28.0
Dell Digital Delivery Dell Products, LP 3.0.3999.0
Dell Power Manager Lite Compal Inc. 1.0.0.1
Dell Product Registration Aviata Inc. 2.04.0280
Google Chrome Google Inc. 45.0.2454.101
Intel(R) Management Engine Components Intel Corporation 10.0.30.1072
Intel(R) Processor Graphics Intel Corporation 10.18.14.4029
Intel(R) Serial IO Intel Corporation 1.1.226.0
Intel(R) Update Manager Intel Corporation 2.6.1645
Intel(R) WiDi Intel Corporation 5.1.20.0
Intel® PROSet/Wireless Software Intel Corporation 17.13.11
Logitech SetPoint 6.67 Logitech 6.67.83
McAfee LiveSafe – Internet Security McAfee, Inc. 14.0.4121
McAfee WebAdvisor McAfee, Inc. 4.0.167
Microsoft Office Microsoft Corporation 15.0.4569.1506
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 8.0.61001
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 Microsoft Corporation 11.0.60610.1
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 Microsoft Corporation 11.0.60610.1
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 Microsoft Corporation 12.0.21005.1
My Dell PC-Doctor, Inc. 3.5.6426.22
Realtek Card Reader Realtek Semiconductor Corp. 6.3.9600.39060
Stellarium 0.13.3 Stellarium team 0.13.3
True Color Entertainment Experience 6.0.0.15
Sunday, 11 October 2015 9:02 AM
-----------------------------------------------------------------
See the very first item ?  Cyberlink ? .... that's what I want to get back.
Please tell me how.
Thank you

Anonymous

5 Practitioner

 • 

274.2K Posts

October 26th, 2015 04:00

Hi,

Thanks for you response .

You can either download it using the previous mentioned link or from the link below .

http://www.dell.com/support/article/us/en/19/SLN155251/EN

Thank

Robin

OttawaHere

5 Posts

October 27th, 2015 02:00

That did NOT work again.

I used Explorer browser as specified .. downloaded the ''detect computer'' app and let it run ......

....I let it run " Please wait while we examine your system..."""".for 2 hours !!!!!

That page does not work. 

(even correcting the odd default ''Singapore'' location to mine ..Canada)

Awaiting another way to get my software back. 

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