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XPS 13 9360: Trackpad issues?

I just got my XPS 13 9360 today and have been using it only about 30 minutes, but find the trackpad seems to enter a state of confusion shortly after startup. It has Ubuntu on it from Dell, so expecting drivers to all be properly configured.

After a few minutes, it goes into a state where it is perhaps thinking gestures are in use when I really just have a single finger on it (nothing else anywhere near it). Trying to move the cursor will instead result in scrolling a window, or switching applications (perhaps an alt-tab gesture). Once it does this, there is virtually no recovery except using the keyboard to navigate and to reboot.

Has anyone else experienced this? It something I can simply fix myself, or should I RMA it? I have a 9350 with Arch as well, and never had this issue, but I also don't use gestures, so don't know if it is something that'd go away once I put my arch config on it.

18 Replies

RE: XPS 13 9360: Trackpad issues?

I ended up toggling some of the mouse options for scrolling and then it seemed to be fine. I didn't dive into any xorg configs or what not.  I ended up installing Arch on it and it worked fine without any tweaking.

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RE: XPS 13 9360: Trackpad issues?

my 9360 cursor jumps erratically.  driving me crazy.  I try to type without touching it and it still happens.  

cloph
Silver

RE: XPS 13 9360: Trackpad issues?

at least with the 9343 XPS 13 the synaptics driver was much better experience than libinput for me. (with libinput scrolling was inaccurate/a pain, see http://en.community.dell.com/techcenter/os-applications/f/4613/p/19985678/20925652#20925652 

when using synaptics driver, make sure to configure it as clickpad, that sorted out all erratic cursor movement for me, see also the following post for a xorg config snippet (make sure to adjust the match rule if different hardware is used)http://en.community.dell.com/techcenter/os-applications/f/4613/p/19682746/20910510#20910510

The touchpad still freezes occasionally (very likely when when the cat steps on it, but only very seldom in regular use): http://en.community.dell.com/techcenter/os-applications/f/4613/p/19681145/20898266#20898266  

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cloph
Silver

RE: XPS 13 9360: Trackpad issues?

hmm. did write a lengthy reply, but it got lost after captcha, maybe because I used three links? (before there were "this forum has been turned to moderated or similar" messages, but this time it just doesn't show up)

So short form: synaptics driver and configuring it as clickpad gave much better experience with the 9343 XPS 13, maybe it also helps for the other models. 

Touchpad freeze still occurs, but very seldom in regular use.

EDIT: Argh, it did show after all, so sorry for double-post..

BH31964444
Copper

RE: XPS 13 9360: Trackpad issues?

I received a Dell 9360 a few weeks ago - very excited to jump over the walled garden of Apple. I had the same problem with the trackpad and even more problems with the keyboard. I made sure I wasn't hitting the trackpad while typing -- cursor would go crazy and the wrong text was in the output. There was also a blemish on the keyboard (between the 3 and 4 key).


I lost 3 weeks of development over this "developer edition". I sent the machine back to Dell for a refund. I've lost all confidence in the brand -- this was the exact issue that send me to Apple in the first place. I have a new macbook pro now, but I'm not truly happy with this solution either. The Mac runs perfect -- but I want to run Linux and avoid Apple for ethical / philosophical reasons.


Looking into System76 now....

Good luck!

abrahm
Bronze

RE: XPS 13 9360: Trackpad issues?

My first 24 hours with this laptop were spent angry because of the touchpad. I didn't experience the "stuck" behavior (that I can remember), but blacklisting psmouse addressed most of my gripes.


See my posts at http://en.community.dell.com/support-forums/laptop/f/3518/t/19996875

malshafey
Bronze

RE: XPS 13 9360: Trackpad issues?

Still struggling with the trackpad on the XPS 13 9360. Nothing seems to solve the problem. The pointer jumps around by itself, clicks and closes applications, scrolling is erratic, the pointer disappears, etc.

I continue to update all new drivers, tweak the settings, and still it is a nightmare.

Definitely feel the reviews are biased, and XPS 13 with its terrible trackpad and keyboard is only gaining points in its *** appeal in the looks department.

I wish I got an X1 Carbon or an LG Gram instead. Terrible.

kstoilov
Bronze

RE: XPS 13 9360: Trackpad issues?

Also had a similar problem with the XPS 9550 touchpad in Ubuntu. Turns out the issue is that two touchpads are detected. I solved it by ignoring the PS/2 one

You can try putting the following in /etc/X11/xorg.conf.d/50-synaptics.conf

Section "InputClass"

  Identifier     "disable duplicate touchpad"

  MatchProduct   "SynPS/2 Synaptics TouchPad"

  Option         "Ignore" "on"

EndSection

Moderator
Moderator

RE: XPS 13 9360: Trackpad issues?

@Malshafey,

If you have already followed the directions at the below link and still have the same issue, you can send me a friend request and we can start an official support case together.

www.dell.com/.../erratic-cursor-movement-on-the-xps-9360-with-ubuntu-1604-installed

Justin C

Dell Technical Support L3 | Project Sputnik

Dell Support is also on Twitter! https://twitter.com/DellCaresPRO

 

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