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idreos
2 Iron

14z will not recognize external hdd even though it shows up in hardware devices???

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Just bought a new dell inspiron 14z laptop and am trying to install the data from my old laptop's 2.5" hdd.  I have enclosed the old hdd in an external hd case (SATA to usb)

When the hdd was connected to the new laptop via USB it was not recognized.

It did however appear as an external hdd in the new laptop's Device Manager. Tried updating the externals drivers there but it reported drivers for the device are up to date.


I attached the external hdd to my desktop, and it was quickly recognized recognized.

Any suggestions as to what the problem is??
Thanks for your help

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jackshack
5 Osmium

Re: 14z will not recognize external hdd even though it shows up in hardware devices???

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Does the drive show up in the Windows Disk Management application?  If so, try assigning a drive letter to it; Windows may be having trouble doing that automatically.

Dell Forum member since 2005

3 Replies
jackshack
5 Osmium

Re: 14z will not recognize external hdd even though it shows up in hardware devices???

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Does the drive show up in the Windows Disk Management application?  If so, try assigning a drive letter to it; Windows may be having trouble doing that automatically.

Dell Forum member since 2005

idreos
2 Iron

Re: 14z will not recognize external hdd even though it shows up in hardware devices???

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Jack,,thank you assigning the drive letter did the trick!!

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jackshack
5 Osmium

Re: 14z will not recognize external hdd even though it shows up in hardware devices???

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I was happy to help.  Best of luck to you.


Dell Forum member since 2005

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