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May 19th, 2012 18:00

14z will not recognize external hdd even though it shows up in hardware devices???

Just bought a new dell inspiron 14z laptop and am trying to install the data from my old laptop's 2.5" hdd.  I have enclosed the old hdd in an external hd case (SATA to usb)

When the hdd was connected to the new laptop via USB it was not recognized.

It did however appear as an external hdd in the new laptop's Device Manager. Tried updating the externals drivers there but it reported drivers for the device are up to date.


I attached the external hdd to my desktop, and it was quickly recognized recognized.

Any suggestions as to what the problem is??
Thanks for your help

6.4K Posts

May 19th, 2012 20:00

Does the drive show up in the Windows Disk Management application?  If so, try assigning a drive letter to it; Windows may be having trouble doing that automatically.

54 Posts

May 21st, 2012 06:00

Jack,,thank you assigning the drive letter did the trick!!

6.4K Posts

May 21st, 2012 14:00

I was happy to help.  Best of luck to you.


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