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June 17th, 2013 16:00
Aleida13: OptiPlex GX620 won't boot (PXE error)
I have a PC OptiPlex 6X620. I did not add any software and 3 days ago was working fine. Now at start I get the error PXE-E01: Unsupported PCI Device. Press Ctl-S. I did but nothing happened, I try F-12 and F-2 nothing. I see the talk about battery, but I do not know what to do, Anybody have an idea.
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osprey4
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June 17th, 2013 17:00
Hi Aleida13,
The PXE error means your desktop cannot find a bootable device. This points to a problem with your hard drive. So what I want you to do is perform the dell diagnostics on your hard drive from the Dell drivers and utilities disc. To test your hard drive using your Dell Drivers and Utilities disc:
1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu.
2. Insert the Dell Drivers and Utilities disc in your CD/DVD drive.
3. Pick the option to boot from the CD/DVD drive.
4. You will be prompted to hit any key to continue booting from the CD/DVD drive.
5. You will be prompted to hit 1 to run the Dell diagnostics. You may see two such menus.
6. Select Test System.
7. Select Custom Test.
7. Use the arrow keys or mouse to select your hard drive.
9. Click Run Tests.
10. Write down any error messages.
aleida13
6 Posts
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June 17th, 2013 21:00
I press F12 but the message stay. It doesn't boots the computer.
osprey4
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June 18th, 2013 16:00
You have to hit F12 just as you see the Dell logo. Don't hold the key down but tap it quickly.
aleida13
6 Posts
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June 18th, 2013 17:00
I did what you asked several time both F2 and F12 an Clrt-2 as request by the error. Nothing happen. I also, unplugged from the wall. Open and removed the memories. Nothing works
osprey4
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June 19th, 2013 17:00
Do you see the Dell logo when the system tries to boot?
Please check the four diagnostic lights. When the system is normal, you should see four green lights. If you see something different, let me know.
Just a suggestion. Please do not randomly remove and reinstall parts. There's a small chance you'll simply create another problem. This is most likely a hard drive problem, so removing memory modules is not going to help.
aleida13
6 Posts
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June 19th, 2013 20:00
yes, that the only thing is the same. After that if I press F12. nothing happens.
osprey4
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June 20th, 2013 17:00
What about the diagnostic lights?
aleida13
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June 24th, 2013 09:00
I am not familiar with the diagnostic lights. Can you tell me were to find it?
osprey4
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June 25th, 2013 16:00
I think they are on the back. When the system is normal, you should see four green lights.
acan
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January 31st, 2014 05:00
A required cd/dvd driver device driver is missing if you have a driver floppy disk cd
note if the windows installation media is the cd/dvd drive you can safely remove it for this
no device drivers were fond Make sure that the installation media contain the correct driver and the click ok
Please post back and let me know if you need more help.