CD/DVD not reading (Code 39 error)... tried other posts

Question

Today I tried to install something from off a CD and couldn't. I've tried several CD's and get the same results.... the light will come on, so there's power, it will make noises like it's reading it and I think it's getting ready to any time, but then.... nothing. Even when I go the disk and see if it comes up there, thinking I could just click on it from there and start it up, I can't... there's nothing. I went to the device manager and both drives had yellow exclamation points next to them. the drives were labeled:  Sony CDRWDVD CRX310S  and  TSSTcorp DVD+RW TS-H553A I right clicked on both and got the following error message: 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)Click Troubleshoot to start the troubleshooter for this device.' I used the Troubleshoot, which suggested uninstalling the devices and using the 'Add Hardware Wizard'. I did this, but it just reinstalled the same bad driver, so I'm still having the same problem. I have read several posts of those who have had the same problem and used one suggestion already where I installed the 'Sony BMG Uninstaller' and ran it, looked for the files mentioned and didn't find any, but I'm still having the same problem. I was going to try another post I found that suggested using Guided Help to delete the registry entries, found at:  http://support.microsoft.com/kb/314060/EN-US Only problem is, it suggested uninstalling any other CD or DVD writing and recording programs.... I have Roxio that came with my computer when I bought it, but I don't have the CD to reinstall later. I have a Dell Application CD that says, 'For reinstalling Sonic Cineplayer Software'. Is this the Roxio program I have installed on my computer? I thought maybe it was since they have the Roxio products, but I'm not for sure. I didn't want to uninstall my Roxio and then not be able to reinstall later, therefore having to buy it. Also, I'm a little confused on the instructions on the link I posted above.... do I click the 'Download Guided Help' button, since I'm not an admin? I also wanted to add that my OS is Microsoft XP Media Center Edition, version 5.1, Service Pack 3, XPS 410 Didn't mean to get so lengthy, I just wanted to give as much info as possible. Any help would be greatly appreciated. Thanks. ~SistaJ

Skybird · Answer

You do not need to uninstall the burning software (Sonic/Roxio).
Sonic acquired Roxio and they are now the same.

Delete the Upperfilers and Lowerfilters per the Microsoft article
to bring back the drive. Then if the burning software fails
to function, reinstall Sonic at that time.

Follow the step-by-step instructions in the Microsoft article
or run the ulility below the picture in this article here ......

http://www.tacktech.com/display.cfm?ttid=106

SistaJ · Answer

Thanks Skybird for responding, but I don't think I'm following. I'm not having problems with Roxio software, I'm having problems with my CD/DVD not responding and getting a Code 39 errors. I just mentioned the Roxio software because the Microsoft article mentioned about uninstalling it and I wanted to make sure that the Sonic software I have from Dell would be what I would use to reinstall if need be.

So what you are saying is by going to http://www.tacktech.com/display.cfm?ttid=106 and running the "UpperFilters and LowerFilters Registry Removal utility" this should restore my CD/DVD function and get rid of the Code 39 errors next to them in the device manager? After this, if the Roxio software doesn't function, use the Sonic CD I have and reinstall?

Sorry for sounding so "Duh", but I just wanted to make sure I'm following you before proceeding. Thanks again.

~SistaJ

Skybird · Answer

You got it. The Utility at tacktech.com will do what
the Microsoft article does (delete the Filters).
The Filters should correctly write after a reboot,
thus restoring the drive.

Sometimes the burning software will require reinstallation
afterward. The Sonic disc you have will do that if you
need to do it.

PudgyOne · Answer

SistaJ,   Here is what Skybird is trying to tell you.   How to Fix Error Code 39 with DVD or CD-ROM drive in Windows XP/Vista     Rick

magicbelle · Answer

Hi from a new member, magicbelle

Interesting that my XPS 400 is having the same problem, and it just started 2 days ago, worked one day, the next disappeared! However, I have tried all of the suggested "fixes" and alas nothing works. And, the major bummer is that I can't find my resourse disc. I have done a Utility partition, diagnostics for the CDRW and DVDRW and they both passed the entire test. However, they do not show up on "my computer" and when I downloaded the CDRW driver R109788 "it" could not find the CDRW to install.

Any suggestions? Have worked at this for 10 hours now and really would love to have both my CD & DVD players back to play with!

Thanking you in advance,

magicbelle

osprey4 · Answer

Magicbelle: I posted the same advice given above in your other thread.

SistaJ · Answer

Thanks Skybird and Pudgyone for the advice. Sorry I haven't responded until now, I had a death in the family and the last thing on my mind was my CD/DVD... I'm sure you understand. I did as suggested and everything is working fine now and my Roxio is still doing fine... I didn't have to reinstall. Thank you for all your help in resolving this. You have been a tremendous help!

Thanks again,

SistaJ

slownlowz · Answer

I am having the exact same problem. Mine started after I installed a Lifecam VX3000. I have tried deleting the upper & lower filters & unplugging the drives themselves.

If I uninstall the drives & reinstall it finds the hardware & says "Windows can not load the device driver for this hardware. The driver may be corrupt or missing (Code 39)".

If I try to update the driver it says "The wizard could not find a better match for your hardware than the software you currently have installed.

I'm using Windows Xp

Any help would be GREATLY APPRECIATED!!!!!!

FatalBullet · Answer

Problem solved by running the program form microsoft http://support.microsoft.com/gp/cd_dvd_drive_problems   Thanx

Storage, Drives & Media

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