Boot to the F12 utility partition and run the Dell diagnostics with a data disc in the drive. But I suspect your drive has actually failed. You've been so thorough, you've ruled out software issues.
Please bear with me and pardon my ignorance but can you advise what difference a data disc or music disc or DVD would make? It's all low and high pits and 1's and 0's.
The PC played a chime of sadness when a data disc was inserted during diagnostic mode.
Error code 2000-0147
Validation 20202
Spindle test failed *sigh*
The prospect of a failed drive is disappointing. I've been programming since the commodore 64 came out and never had something like this happen to me. I've used the CD tray less than half a dozen times since I've bought this computer (used CD to install tax software. This time, I wanted to play a library audio CD for the baby). Can you suggest a root cause?
Honestly, there's no way to know what the cause is. Good news, though! The DVD drive is the most fragile component in a PC and fortunately one of the cheapest and easiest things to replace. So count your lucky stars.
osprey4
4 Operator
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34.2K Posts
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April 27th, 2016 17:00
Hi DJLam,
Boot to the F12 utility partition and run the Dell diagnostics with a data disc in the drive. But I suspect your drive has actually failed. You've been so thorough, you've ruled out software issues.
DJLam
2 Posts
0
April 28th, 2016 22:00
Hello, Thanks for your reply osprey4.
Please bear with me and pardon my ignorance but can you advise what difference a data disc or music disc or DVD would make? It's all low and high pits and 1's and 0's.
The PC played a chime of sadness when a data disc was inserted during diagnostic mode.
Error code 2000-0147
Validation 20202
Spindle test failed *sigh*
The prospect of a failed drive is disappointing. I've been programming since the commodore 64 came out and never had something like this happen to me. I've used the CD tray less than half a dozen times since I've bought this computer (used CD to install tax software. This time, I wanted to play a library audio CD for the baby). Can you suggest a root cause?
Thanks!
osprey4
4 Operator
•
34.2K Posts
0
April 30th, 2016 05:00
Honestly, there's no way to know what the cause is. Good news, though! The DVD drive is the most fragile component in a PC and fortunately one of the cheapest and easiest things to replace. So count your lucky stars.