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CD-ROM drivers not working missing part of PLDS DVD+RW DS-8A8SH
my laptop DELL INSPIRON N5040 has been fine up until the day my warrante ran out i(i've had it just over a year) when it suddenly stopped running properly, i restored it to factory setting!
NOW my CD drive does not work AT ALL..... id rather not have to revert back to factory setting yet again as its a pain having to back everything up to my external hard drive and then try and get it back again
I get this message in the device settings
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
does anyone know where i can get this driver from or what i can do to fix it?
i should also mention that i have tried re installing the driver and using the troubleshoot auto fix neither of these have worked
csckay328
6 Posts
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May 9th, 2013 07:00
i have just tried 'fix it' and that came up with nothing.... in fact it told me to unplug my removable device and plug it back in again below is the troubleshoot report
DELL-Nikhil D1
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May 9th, 2013 07:00
Hi csckay328,
I would like you to try the below mentioned steps:
Try to eject the optical drive in BIOS. Please start the computer and press F2 on the Dell splash screen to enter BIOS. Try to eject the optical drive when the system is in BIOS and if the optical drive is not ejecting, follow the next step.
Run Dell 32 Bit Dell Diagnostics on Optical drive.to run the test please follow the below mentioned steps:
Try the above steps and reply with results.
osprey4
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May 9th, 2013 16:00
Hi csckay328,
If the diagnostics check out, then please run the manual registry procedure to fix your code 19 error. Go to this page and scroll down to find the "Let me fix it myself" instructions.
csckay328
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May 10th, 2013 10:00
@osprey4 i have tried this already and it didnt fix anything
csckay328
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May 10th, 2013 10:00
@DELL-Nikhil D, all tests passed but drive is still not working
osprey4
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May 10th, 2013 12:00
Above you said you ran the Fit-It utility. Fix-it should report (1) whether there is a problem, and (2) what was or wasn't done to try to fix the problem. Tell me what you saw.
There are times when Fix-it finds a problem but cannot make the needed registry edits. For that, you have to run the manual procedure I linked to. If you did run the manual procedure, tell me what you saw or what you were able to do.
csckay328
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May 10th, 2013 16:00
@osprey4 it just said that it failed to re-install the driver, i will try it again tomorrow and see if anything different comes up. also on the device status it says: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
osprey4
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May 11th, 2013 04:00
The registry error points to the upper and lower filter problem. The solution is to edit the registry manually according to the instructions I linked to above.
csckay328
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May 11th, 2013 15:00
@osprey4 i have attempted this before creating the post, it was unsuccessful, it says the driver needs to be reinstalled, which has been completed but that the problem with the drive has not been fixed
osprey4
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May 13th, 2013 05:00
It's not clear that you ran the manual registry edit procedure.
Windows 7 or Windows Vista
Now go to the "More Information" section.
pclemency
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September 16th, 2013 13:00
Thank you so much for these instructions! I had the exact same problem with inspiron n5110. I followed the steps and now my cd dvd player is back. Thanks again.
osprey4
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September 16th, 2013 17:00
Hi PCClemency,
Excellent. Glad to hear those instructions helped! :emotion-1:
Shiva India
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December 27th, 2013 04:00
Thank You so much sir, I've too benefited on the information you gave. I was impressed. but still the problem of device manager exists. it's denoting another problem of unknown device. plz tell me that ' does this cause any problem in future.
osprey4
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December 27th, 2013 12:00
Hi Shiva India,
The unknown device could be anything. Are any of your devices not functioning properly?
Shiva India
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December 27th, 2013 18:00
hello sir. It was my fault only and i repaired it. and I experienced the blue screen error once using the laptop next to your prescribed operation. does it do any harmful probs.