Unsolved
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2 Posts
0
10046
January 31st, 2015 12:00
Code 19
XPS 8700
CD/DVD opens and closes but does not read disks. went into device manager and this is the device status message:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
disk drive worked on setup
Tried updating drivers, "drivers are already up to date"
Tried unstalling and restarting PC
Tried diagnostics through Dell support pages and ePSA
No joy!
Reluctant to restore to default.
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djsocks
1 Message
0
February 14th, 2015 17:00
I have same problem, I have tried uninstalling and reinstalling driver, it says the latest version of my driver is installed and it still doesn't work. I even tried the registry editor fix that was posted somewhere else. I don't know if these "Solutions" are compounding the issue or not.
Help would be appreciated.
Ben1022
2 Posts
0
February 15th, 2015 01:00
Hello DJSOCKS
Ive managed to fix it now, apologies for not posting up earlier. Took me a while of searching, but try using this windows fix it link, I found it on microsofts community forum: http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us. Hope this works mate, let us know how it goes.
Cheers
Ben