The optical drive on an Optiplex 360, [Admin NOTE: Express service code removed per TOU policy], has stopped working after upgrading the OS from XP to Windows 7 32bit. I get an error message - device cannot start (code 10). I checked the driver and firmware and they are current. When l go into Device Manager the drive is shown with a problem icon. I uninstalled the drive and then scan for new hardware; the message “Installing device driver software” pops up and then “Device driver software was not successfully installed” pops up.
I ran Dell diagnostics and it doesn’t see or check the optical drive. I can see the drive using “msinfo32”, but it shows the status – error.
Next, I replaced the drive with a new ASUS DRW-24B1ST. I still get all the same error messages.