Hi DeSF,
You may try the steps mentioned below for the DVD drive issue. Please create a System restore point before performing the steps. You may refer to article Here for more information on Createing a restore point
You may try running the Microsoft Fix-it that directly addresses to the issue you are facing from Here.
Once you click on the link for Microsoft Fix it --> Click Run Now --> Save the file --> Double click on it --> and follow the prompts. If this fails, you can try it manually from the steps below.
You can follow the steps below to delete the Upper lower filters from the registry:
- Click 'Start', and then click 'All Programs'.
- Click 'Accessories', and then click 'Run'.
- Type 'regedit', and then click 'OK'. If you are prompted for an administrator password or for a confirmation, type the password, or click 'Allow'.
- In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- In the right pane, click UpperFilters.
Note: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.
- On the 'Edit' menu, click 'Delete'.
- When you are prompted to confirm the deletion, click 'Yes'.
- In the right pane, click 'LowerFilters'.
- On the 'Edit' menu, click 'Delete'.
- When you are prompted to confirm the deletion, click 'Yes'.
- Exit Registry Editor.
- Restart the computer and see if the issue still persists.
Please reply if you have any questions.
