Hi DeSF,

You may try the steps mentioned below for the DVD drive issue. Please create a System restore point before performing the steps. You may refer to article Here for more information on Createing a restore point

You may try running the Microsoft Fix-it that directly addresses to the issue you are facing from Here.

Once you click on the link for Microsoft Fix it --> Click Run Now --> Save the file --> Double click on it --> and follow the prompts. If this fails, you can try it manually from the steps below.

You can follow the steps below to delete the Upper lower filters from the registry:

• Click 'Start', and then click 'All Programs'.
• Click 'Accessories', and then click 'Run'.
• Type 'regedit', and then click 'OK'. If you are prompted for an administrator password or for a confirmation, type the password, or click 'Allow'. 
• In the navigation pane, locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

• In the right pane, click UpperFilters.  

Note: You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 8.

• On the 'Edit' menu, click 'Delete'.
• When you are prompted to confirm the deletion, click 'Yes'.
• In the right pane, click 'LowerFilters'.
• On the 'Edit' menu, click 'Delete'.
• When you are prompted to confirm the deletion, click 'Yes'.
• Exit Registry Editor.
• Restart the computer and see if the issue still persists. 

Please reply if you have any questions.

I have followed the steps you recommended but the problem has not been resolved.

Please advised me as to what I should do next.

Regards,

DesF

Hi DesF,

Please test your drive. To test your CD/DVD drive from the utility partition:

1. Reboot your system. When you see the Dell logo, hit F12 to enter the boot menu. 
2. Select Boot to utility partition or Diagnostics.
3. Select Test System.
4. Select Custom Test.
5. Use the arrow keys or mouse to select your CD/DVD drive.
6. Insert a CD or DVD.
7. Click Run Tests.
8. Write down any error messages.

I have run a diagnostic and returned the following message:

Error Code: 2000-0147

Validation: 104370

MSG: Optical Drive 0 - Self Test: OPU fail

It did not ask me to insert a disc?

Regards

DesF

Yep, it's bad. Replace it.

Will I have to purchase a new drive myself our will Dell provide a new one as my warranty does not expire until 13/09/2013. I would by prepared to fit it myself if it does not void the warranty?

regards

DesF

Contact Dell and they'll arrange a replacement. It's a fairly easy installation. No, certainly doesn't void the warranty to install it yourself.

i have sent an email to Dell Technical Support and I am now waiting for a response from them.

DesF

I have still not received a response from Dell Technical Support!

Does anyone know how long it normally takes?

DesF

Apparently more than one day. My suggestion would be to call.

Dell have just called me and they are sending a new drive which should be here Wednesday.

DesF

Hi DesF,

You may refer to Owner's Manual Here for replacing optical drive.

Note : Before replacing optical drive, ensure that you follow safety instructions in Owner's Manual.

Please reply if you have any questions. I would be glad to assist you.

Thank you for the link to the Owner's Manual Sundeep B.

Once the optical drive has arrived and i have fitted and tested it I will let you know.

Regards,

DesF

The drive was delivered at 13.00, fitted by 13.30 and I have tested it's read/write abilities using the following disc types:

DVD-R - Video -- read ok

DVD+R - Video -- read ok

CR-R - Audio -- read ok

DVD+RW - Video -- read ok

DVD-RW - Video --read ok

CD-R - Jpegs -- read ok

DVD+DL - Software -- read ok

DVD RAM -Audio -- read ok

DVD+R - Write ok

DVD-R - Write ok

Everything seems to be fine now.

Thank you very much to Sundeep B at Dell and Osprey4 for your advice.

Kind Regards,

DesF

Hi DesF,

I am glad the issue is fixed.

Do reach us if you need any further help. We would be happy to assist you.