The driver is generic to the Operating System. Do you mean Firmware? You never stated the Brand and Model of you drive so I never looked it up. If there is Firmware available, it may be worth trying.
ok next time I will do that. I also see where there is a new driver for download. Do you think I should install it? I hate trying updates and getting more problems.
Yes I will try that paper clip trick next time. I appreciate your honesty on the firmware update. I get uneasy doing these updates as too many times bad things happen. You know the old saying "dont trouble trouble that doesnt trouble you" :-)
That is the correct Firmware. My recommendation is to use the "paperclip" trick the next time it doesn't open. I cannot explain why, but sometimes that makes the problem go away as reported by a couple of folks who experienced the problem.
If the problem continues, the Firmware would be worth a try. I am cautious about Firmware flashes. Keep the Firmware handy incase you decide to try it.
Just so you know I have had my Dell for less than a month (Dimension 4700) and have experienced the non-ejection problem both on the cd and dvd rom. My solution has been to reboot as well. On the one occasion that I actually called technical support, they said it was the DVD. It wasn't. This problem comes and goes on both drives. I understand the paper clip maneuver but what gives? This shouldn't be happening. I have to think it is a software glitch.
Is the drive in question a full size optical drive or a slim (Laptop style)?
I have seen desktop optical drives that the Belt slipped off the motor and the pulley that drives the motorized tray, (but since yours works after rebooting, that's not your issue.) I've also seen some drives that needed a kick in the emergency eject hole to start the tray moving.
When you press the eject button on an optical drive the command goes down to the OS, and if something is still actively using the optical media, it will not eject, (and in theory the OS should tell you so.)
It sounds like this could be something along the lines of the Sony Audio CD Rootkit, where something has gotten into your computer and is constantly trying to access the optical media.
Skybird
10.9K Posts
0
December 24th, 2004 15:00
Skybird
10.9K Posts
0
December 24th, 2004 15:00
wfcr
39 Posts
0
December 24th, 2004 15:00
Bill
Skybird
10.9K Posts
0
December 24th, 2004 16:00
You never stated the Brand and Model of you drive so I never looked it
up. If there is Firmware available, it may be worth trying.
wfcr
39 Posts
0
December 24th, 2004 16:00
Thanks for your help
Bill
wfcr
39 Posts
0
December 24th, 2004 17:00
Thanks again.
Bill
wfcr
39 Posts
0
December 24th, 2004 17:00
bill
Skybird
10.9K Posts
0
December 24th, 2004 17:00
warranty, DELL will stand behind the flash even if
it fails (as long as it is their Firmware).
Skybird
10.9K Posts
0
December 24th, 2004 17:00
to use the "paperclip" trick the next time it doesn't
open. I cannot explain why, but sometimes that makes
the problem go away as reported by a couple of folks
who experienced the problem.
If the problem continues, the Firmware would be worth
a try. I am cautious about Firmware flashes. Keep the
Firmware handy incase you decide to try it.
Joeez
7 Posts
0
December 25th, 2004 02:00
baczek
2 Posts
0
May 18th, 2015 06:00
i cant open it manual....
baczek
2 Posts
0
May 18th, 2015 06:00
every one have this problem.
timotheusd
30 Posts
0
May 18th, 2015 11:00
Is the drive in question a full size optical drive or a slim (Laptop style)?
I have seen desktop optical drives that the Belt slipped off the motor and the pulley that drives the motorized tray, (but since yours works after rebooting, that's not your issue.) I've also seen some drives that needed a kick in the emergency eject hole to start the tray moving.
When you press the eject button on an optical drive the command goes down to the OS, and if something is still actively using the optical media, it will not eject, (and in theory the OS should tell you so.)
It sounds like this could be something along the lines of the Sony Audio CD Rootkit, where something has gotten into your computer and is constantly trying to access the optical media.