andydd
1 Copper

Re: Dell Dock WD15 service tag

I just phoned up Dell Support and gave them the PPID number and that was good enough, they could find all the details from that and they are sending a new Dock out.

CheeseNoodle
1 Copper

Re: Dell Dock WD15 service tag

I had a slightly different experience than that the 2 times I called in the last month. Both times I gave the PID and both times I was told they needed the order number or the Service Tag of the device that connects to it. I used service tag of the laptop it was for and they logged it against that. These docks are the biggest piles of junk. I've found with screen flickering and the dock disconnecting from the laptop that 9 times out of 10 the actual cable from dock to laptop is the issue. There is some kind of tollerance issues with the cable and laptop. To fix it I can change out the cable from another dock and it is then fine in the same laptop, that faulty cable is then fine in a different laptop in a different dock too.
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DSquareTech
1 Copper

Re: Dell Dock WD15 service tag

I noticed when unpacking the docks that the cable has a slight kink in each one.  They probably should ship them as two separate parts like the power adapters or in a bigger box so the cable does not have to kink like that...Thanks for the info, will be getting my order numbers and PIDs together.

 

@basijan I will be using MAC addresses if there are no Service Tags to Identify these devices.

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HongDanh
1 Copper

Re: Dell Dock WD15 service tag

Hi, I bought some new WD15 dockingstations. I have an issue with a docking, so I called for support. They asked me provide ServiceTag or Ordered Number. On docking WD15, it only have PPID, MAC address. Unfortunately, I didn't save Ordered number while was receiving the package. How can I proceed to claim for supporting this case? Thanks all,
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rasatdell
1 Copper

Re: Dell Dock WD15 service tag

Lots of docking stations have been manufactured without service tags, and unfortunately Dell won't acknowledge the problem officially. Sometimes they'll accept the Tag number for a laptop, but not always.
Amjoct
1 Copper

Re: Dell Dock WD15 service tag

Docking stations are only covered under a 1 year manufacturer warranty if purchased as a standalone and not on the same order of the system it's being in use with.  The PPID verifies the age of the dock for Dell reps and should be all that's needed to get replaced.  The dock cannot be replaced if there is any damages under the manufacturer warranty, but if the dock was purchased with the system and the system has Accidental Damage warranty, the AD warranty can be used to cover for the replacement.  When calling into tech support, you should give the Service tag/express service code of the system to dock is being used with and the agent will be able to verify if it qualifies for a warranty replacement or not.  Dell has gotten rid of the Service tag on docking stations since they are considered peripherals (they don't have a screen, hard drive, memory or act like a desktop/monitor/laptop/server)  and whenever agents would search the tag, it wouldn't pull up any info for the dock. I hope this helps some of you who still have questions about this.  

https://www.dell.com/support/article/us/en/19/sln306267/how-to-find-the-ppid-piece-part-identificati...

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WillzHa
1 Copper

Re: Dell Dock WD15 service tag (*This solution worked for me)

I think I figured it out. I had the same problem. Had two docks that only had the PPID number, just like what others were talking about. I opened up a support chat window under the serial number of my laptop, and I was able to talk with the dell agent about the docks. He asked for the serial number/service tag, and I gave him the PPID number just to see what would happen, and they took it just like a serial number and didn't say anything about it. I'm not sure if it was just labeled wrong or something on my dock, but the PPID appeared to work just as fine as the serial number. It may not be the same for everybody else, but it's definitely worth a try.

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Highlighted

Re: Dell Dock WD15 service tag (*This solution worked for me)

Sad to see that Dell doesn't think this is an issue.

I have 4 docks with various issues.   Trying to look online to check warrant status / Enter Support tickets for these..    

One of my numbers is  CN-00J5C6-12966-XXX-XXXX-A05  (XXXed out the unique parts of the number)

Tried entering that into the Warranty Look up page and it doesn't accept it or any portion of it.

Message: Invalid service tag. Please try again or contact technical support

Any suggestions asside from opening up a chat based on an existing Computer Serial Number ? 

Thank you,

 

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robert26
1 Copper

Re: Dell Dock WD15 service tag

The easiest way to find the service tag: Google 'WD15 Dock Support'. If you used Google, it will be the first site Download the firmware Utility: Dell Wired Dock (WD15) / Docking Monitor Stand (DS1000) Firmware Update Utility When you open the utility, look on the left side and you'll see the dock's service tag. This only works when the dock is still in a semi-usable state and the PC still detects it. If it gets no power at all, then do what others have suggested and call or chat with support and give them the PPID.
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robert26
1 Copper

Re: Dell Dock WD15 service tag

Sorry. Upon further inspection, it gave me the service tag of the laptop it's connected to, not the dock. Why a dock firmware utility would give the laptop info and not the dock's info is beyond me.
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