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computerlostnow

4 Posts

6298

January 13th, 2006 23:00

Desperately need help with Dimension 2400!!!! My computer cannot go into window.. Please help !!

Hi! When I turn on my desktop, it doe not go into window. Instead, it appears into a black screen. It states the following:

Primary Drive (0) not found.

Strike the F1 key to continue and F2 to run the set up utility.

 

Please help me. I don’t know what problem this is. Please help me in anyway you can because the my dell insurance is expire and I don’t even know what is the problem with my computer.

Thank You

 

 

shesagordie

12 Elder

 • 

46K Posts

January 13th, 2006 23:00

computerlostnow
Sounds as if the hard drive has failed and should be replaced, if under warranty contact Dell.  
You could try running Dell diagnostics. Reboot the computer, when the Dell logo appears, press F12, a boot device list, highlight the "Boot to Utility" partition and press "Enter".
 
Bev.

computerlostnow

4 Posts

January 13th, 2006 23:00

 
Thanx for getting back !!

You think that the drive might fail and should be repalced. Do you know what might be the cause of that happening. I hardly use the computer at all. In addition, what is the dell diagnostics going do to my compuer. Please let me know. At this point, I don't know what to do.
 
thanx

osprey4

6 Operator

 • 

34.2K Posts

January 13th, 2006 23:00

Check the four diagnostic lights on the back of your system. Also, run the 90-90 hard drive diagnostics:

Reboot your computer. At the Dell blue logo screen, press the Ctrl + Alt + D keys at the same time. The computer beeps once to acknowledge that the hard drive diagnostics have been initiated. Follow the on-screen instructions.

shesagordie

12 Elder

 • 

46K Posts

January 14th, 2006 00:00

computerlostnow
 
Running the diagnostics does nothing to your computer, they check the system out for any failing/failed hardware.
 
Bev.

computerlostnow

4 Posts

January 14th, 2006 00:00

HI Osprey4
 
thanx for getting back to me. I did rebot by pressing the power button many times and try to restart but unfortunately couldn't get into the window. It just appear with that message that i wrote earlier. Also, there were beeps once the window starts. I didn't ntoice the beeps/tickings sounds before. The beeps sounds were consistent. Do you think the comptuer needs a hard drive replacement?? I am confused at this point.

please let me know if you can
thanx

osprey4

6 Operator

 • 

34.2K Posts

January 14th, 2006 00:00

You do not need to get into Windows to run the hard drive diagnostic. Please follow Bev's suggestion.

wckeep

3 Posts

January 21st, 2006 15:00

i seem to have the same problem except when i press ctrl alt delete my computer will either restart or say keyboard failure then the f1 or f2 message. does anyone have any suggestions?

osprey4

6 Operator

 • 

34.2K Posts

January 21st, 2006 23:00

The keyboard combination is CTRL-ALT-D. The letter D, not the DEL key. If you get a keyboard error, it might be from holding the keys down. Try tapping them. Yes, it's a bit tricky.

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