11 Posts

September 1st, 2008 09:00

Yes, i got just the same problem on my Inspiron 1525.

It makes sense that the OS accesses the DVD-drive when booting, logging on, etc., but it also checks the drive randomly about every 15 mins. About every second time, it gets ejected, too. 

 

Thanks to that I couldn't burn a single DVD till now, VERY annoying :smileymad:

 

11 Posts

September 20th, 2008 13:00

Well on my Inspiron 1525 updating the drive's firmware helped. Was available at the Dell website in my case.

2 Posts

September 20th, 2008 13:00

Had anyone found a solution to this issue? My fiance just received this laptop, and loves everything about it....

 

....except for this constant 'attempts' to eject.

 

Any thoughts? 

 

Thanks in advance,

Freehb

October 9th, 2008 12:00

Count me in also. I get the ghostly ejects throughout the day but it's really bad when I resume from hibernate. Then I get 6-8 eject attempts in a row, really annoying...

 

I have a Studio 15 (the new one with the touch sensitive buttons)

October 9th, 2008 17:00

Thanks Bill, I have jsut implemented your fix. I'll give it a few days to see if has any effect and will report back.

October 13th, 2008 11:00

Ok, I just sat through 7 eject attempts in a row. It doesn't look like the fix had any effect.

Just to clarify my exact issue, the eject light comes on during the Dell splash screen after resume and stays on until Vista loads, the eject attempts come around the time the vista login screen displays, they continue until the light goes out.

October 14th, 2008 23:00

Went through that twice with Dell support last week...

October 21st, 2008 05:00

first try upgrading the firmware on the drive. this is different than the drivers or the bios version. if that does not work, try this and let me know... i have heard of this on some older laptops... it is worth a shot in the dark. try both separately so we know what worked....

 

--Restore Setup Defaults
Follow the appropriate steps below for your system:
1. Restart your computer.
2. At the first text on the screen or immediately after the Dell logo appears,
press the key every three seconds until the message Entering Setup appears.
3. When the System Setup screen appears, press + keys at the same
time to resotre the defaults. (DO THIS AT YOUR OWN RISK, IF YOU HAVE A CUSTOMIZED BIOS, MAY HAVE TO GO THROUGH IT AGIAN - not a big deal)
4. Press the key.
5. Press the key to save changes and exit.
Your computer restarts.
****************************************

--check if the drive ejects in bios.

To enter into Bios please perform the following.

Restart the system.
Keep tapping the F2 as soon as you see the initial dell logo key to Enters
System Setup menu (i.e. the bios screen)


2.Press the eject button on the front of the CD drive.

3. Restart and try it out.

October 21st, 2008 10:00

Ok, I reset the bios and I still get the same behavior. Actually, I'm now getting eject attempts when I boot from cold (not just hibernate.) I also got eject attempts while still in bios so I think that it eliminates the O/S and is strictly a hardware/firmware issue.

October 21st, 2008 13:00

Ok, that makes me feel better, I spoke to Dell this morning and they are also replacing my "hinge cover." I'll let you know if it resolves the issue for me too. Hopefully this helps others with the same issue.

2 Posts

October 21st, 2008 13:00

I finally got this solved, after too many phone calls, and too many visits from Dell's contracted repair company.

In the end, the issue was in the board that controls the DVD drive. We ended up getting one shipped from Dell, taking apart the laptop, and replacing it. 

The board I'm talking about is the one right under the glowing eject button, etc. above the keyboard to the right. We had a faulty board, that was sending the eject command repeatedly. 

 

Hope this helps people!

 

October 30th, 2008 10:00

Ok, that didn't work. A technician was out on Friday to replace the hinge cover (with the buttons on it) but the problem still existed. Spoke to Dell again and they sent a second technician out to replace the DVD drive yesterday. I came in to work this morning and got the stuck light and another 6 ejects when I turned it on... bummer.

1 Message

August 9th, 2012 15:00

A customer brought their DELL Studio 1535 in for a couple of problems, one of which was the CD eject problem referred to in this discussion. After fishing around online and trying all the software-related fixes (BIOS update, appropriate optical drive Firmware update), I removed the Center Console cover (or Media Center panel) and looked at the underside of it. I discovered that the flat, 10-pin cable had been folded in such a way that the fold nearest to the connector on the underside of the panel was too close to the connector, and pressure from pushing on the panel from above had compromised (or traumatized) the ribbon cable and the insulation (plastic covering of the cable) had been cut, exposing the wire in the cable. Since these units are probably assembled pretty much the same, your problem may be caused by the same cable-trauma. What I did to fix it was I took my spudger (nylon probe tool, in my case made by Menda) and used it to smooth out the cut area from the other side of the cable, directly behind where the cut was. I just laid it over on the smooth plastic underside of the panel and stroked it a few times with the flat end of the spudger, which apparently was enough, in my case, to fix the problem.

However, if your cable won't play ball, you will need (for DELL Studio 1535 and related DELLs) a Tennrich AWM 20624 80C VW-1 10-pin ribbon cable, about 5.5" to 6" long. I found some new ones on eBay. See the DELL support site for your service manual (enter your service tag for best results. An easy fix for a vexing problem.

4 Operator

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34.2K Posts

August 9th, 2012 17:00

Hi Fixerupper1,

Good job. A poorly seated cable is usually the cause of this problem. Thanks for posting.

1 Message

April 21st, 2015 01:00

Hi,

I also finally got this solved with another way. I was uninstalled Intel Rapid Storage Technology (Serial-Ata Driver) drivers.   Working now without randomly ejecting .

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