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April 22nd, 2016 11:00

Error 0xC0000098, installing missing drivers and reinstalling Windows

I have a Inspiron 15R SE, it came with Windows 8, it was updated to Windows 8.1 and then to Windows 10.

A week ago I turned it off, it said it was installing Windows updates and would shut down after they were installed.

All was good till I turned it back on and received the following blue screen error


I have tried to reinstall Windows 8 from a recovery disc but I don't get very far.


There is nothing to select in the window and it says 'No drives were found, Click Load Driver to provide a mass storage drive for installation.

Clicking on Refresh, Load Driver and Drive Options does nothing

I called Dell tech support and talked to one person who says I need to install 2 drivers from the Microsoft website, he said that he would email me a link for them but I am yet to receive anything.

About an hour after the first call, I call tech support back and talk to someone else who says I need to install the Intel Rapid Storage Technology Driver from the Dell website.

I an told that I need to download this driver onto a USB stick and have it plugged in during the Windows installation.

I have access to a Apple computer and can download the driver onto a USB stick but this driver download is a .EXE file and it needs to be in an extracted form on the USB stick for it to work.

Is the Intel Rapid Storage Technology Driver what I need to be able to reinstall Windows?


Is there a way to put the driver download onto a USB in an extracted form with a Apple computer?

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