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November 29th, 2006 01:00

Error code 0F00:021D

 
OK my computor (Windows XP) wasn't reading disks. So someone pointed me to the Dell diagnostics test. I ran it and at the end got this error:
 
 
 
"Error code 0F00:021D
 
Msg:block 90921: illegal request - posable use of incorrect media."
 
 
 
Someone please tell what it means and/or how to fix it.
 
 
 
 

Message Edited by Jea Platinum on 11-28-200609:55 PM

15.3K Posts

November 29th, 2006 03:00




Hi Jea,

Sorry, I replied to your previous post and did not see this one. I ran a quick Google search and found three hits, two here at Dell. Unfortunately the one I could access said they had to reinstall the OS.
See this:
http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_cdrom&message.id=103104

since the articles I listed before still gave you errors in Device Manager, you may need to reinstall the Chipset drivers but I would still like to know the name/model of the drive in question. Dell may have a firmware update or known issues we have seen in the past.


Best Regards!





God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.



CD/RW Link

15.3K Posts

November 29th, 2006 20:00




Hi Jea,

Dell does have a firmware update, it has helped some but unfortunatley not all.
Samsung 616E

You may wish to give it a try.

Best Regards!




God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.



CD/RW Link

12 Posts

November 29th, 2006 20:00

  SAMSUNG DVD-ROM SD-616E
 
 
 
Sorry again it took so long to reply

12 Posts

November 29th, 2006 20:00

Do I save the file or just run it? If so what should i save it under

Message Edited by Jea Platinum on 11-29-200604:48 PM

12 Posts

November 29th, 2006 20:00

Oh, well i used a DVD movie.

4 Operator

 • 

34.2K Posts

November 29th, 2006 20:00

Try again with a CD.

4 Operator

 • 

34.2K Posts

November 29th, 2006 20:00

I'm going to jump in with an idea.

"Error code 0F00:021D

Msg:block 90921: illegal request - posable use of incorrect media."

I believe this is a problem with the disc you had in the drive during the diagnostic (or possibly a lack of disc). You need to have a regular CD-ROM disc in the drive, such as a game disc, in order to run this.

If you want to run the firmward update, the download page has instructions. Follow those.

12 Posts

November 29th, 2006 21:00

Ok illl try that.
 
 
By the way, I tryed installing the firmware update and after step 5 (extracting I think) it  said
   
 
"drive not found"

Message Edited by Jea Platinum on 11-29-200606:54 PM

12 Posts

November 29th, 2006 21:00

Ok i tryed it again with a game disk (Halo) instead of a DVD movie and it gave me this:
 
 
 
 
 "Error code 0F00:021B"
 
 
"flaw in medium or error in recorded data, if this is a removable media device try different media." 

15.3K Posts

November 30th, 2006 01:00




Hi Jea,

From past experiences with this drive and the steps you have tried, including the error message; I dare say the drive needs replacing. If you are under warranty, please contact Dell, reference this thread to the Dell Tech for his/her review. I believe the Tech will recommend replacing the drive.

Best Regards





God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.



CD/RW Link


12 Posts

November 30th, 2006 11:00

OK, thanks for helping me.

4 Operator

 • 

34.2K Posts

December 1st, 2006 20:00

Take your pick.

Message Edited by osprey4 on 12-01-200605:37 PM

12 Posts

December 1st, 2006 20:00

Ok well im not under warranty anymore. Do you have any suggestions on a replacement and were/how to get it?
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