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January 6th, 2008 20:00
Getting a Blue Screen of Death when using DVD burner
I have been getting a BSOD when my DVD burner ejects a disk. The burner seems to write to the disk okay. I suspect it may be a problem with the Roxio Sonic Solution software that came with my system. When I used the software the other day to burn a CD I kept getting Mediahub.exe application errors. A little Internet research revealed that these errors were probably caused by a conflict with Windows Media Player 11. I rolled back to Media Player 10 and the application errors disappeared but I'm still getting the BSOD.
The BSOD message is ***STOP: 0x0000007e (0xc0000005, 0x806e494f, 0xf7a11c30, 0xf7a1192c)
Beginning dump of physical memory. Memory dump complete. Contact system administrator or technical support.
My system is a Dell Dimension E310, running XP Media Center Edition, 160G Hard drive, 1G Memory, a 13 in 1 Media Card Reader, a DVD ROM drive and a DVD Burner (Optiarc DVD +-RW ND-3570A.
Any help in resolving this issue would be greatly appreciated.
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Predator
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January 6th, 2008 20:00
Hi Njc_aus,
Click on the CD/RW link in my post and scroll to Section 13-0, article 31 and see if this KB article on the Mediahub error will correct your problem.
If it does not, then the next step Roxio/Sonic support suggests is a clean uninstall/reinstall the software. I have their steps in the same Section 13-0, article 32.
Best Regards
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do
and the eyesight to tell the difference.
CD/RW Link
Message Edited by Predator on 01-06-2008 06:43 PM
njc_aus
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January 6th, 2008 21:00
Predator
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January 6th, 2008 21:00
Hi Njc,
According to Moderator Patrick at Roxio/Sonic, the patch will work for WMP 9, 10, 11; or let me say is "suppose" to work.
If you do not have the disc for the reinstall, then I guess you might need to hold off my friend until you get the disc.
Here is Dell`s link to request the disc, honestly I would request all of my discs.
Request Backup discs
Best Regards
PS: another option I recall reading at Roxio/Sonic, consider updating the PXEngine, should be available from their site.
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do
and the eyesight to tell the difference.
CD/RW Link
Message Edited by Predator on 01-06-2008 06:49 PM
njc_aus
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January 7th, 2008 02:00
Predator
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15.3K Posts
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January 7th, 2008 11:00
Hello Njc,
When you say make compatible, are you creating the disc with Sonic`s DLA program?
If so, sorry another patch, but Dell does have one for Sonic DLA from their Drivers & Downloads link
Best Regards
Jeff
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
Predator
2 Intern
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15.3K Posts
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January 7th, 2008 12:00
Hello Njc,
Since you do not have the discs yet, I am just basically grasping at straws my friend.
You could always jump over to Nero and give them a try, you can use it as a trail version for a limited time. This might give you idea if the problem is the drive or software. But again you might want to wait for Roxio/Sonic.
If you do try Nero, do not install their Packet Writer InCD.
Best Regards
Jeff
God, grant me the senility to forget the people I never liked anyway,
the good fortune to run into the ones I do and the eyesight to tell the
difference.
CD/RW Link
njc_aus
5 Posts
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January 7th, 2008 12:00
njc_aus
5 Posts
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January 7th, 2008 16:00