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January 12th, 2014 10:00

Hard Drive failure

I ran a scan on my laptop through "MY Dell"  and got the following failures:

Targeted Read test  -  Failed WHD20-41Q

and

Smart 'short Self Test - Failed WHD16-GZJ

What do they mean?  What shoudl  I  do ?

4 Operator

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34.2K Posts

January 12th, 2014 13:00

Hi Redman722,

My suggestion is to confirm the result by booting to your Dell drivers and utilities disc and running the Dell diagnostics from there. If the diagnostics produce a similar read error, then you'll need a new hard drive.

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