Yes, hardware can fail at any time. That why a backup is so important.
If you created system restore discs when you first got your computer, that's all you need to restore the original operating system. It will not restore your personal files or any installed applications. See this article for instructions. Even if you did not create system restore discs, you can go to this page to order a replacement operating system disc (US customers only).
As for your hard drive, the replacement procedure is in your manual (go here for manuals). You do have the option to use an SSD but most people still find they need a regular hard drive to provide enough room for files and applications.
As 'Osprey' said the hard drive needs to be replaced. If the system is under warranty, please provide the service tag and name through private message so that I can set up for a replacement.
In case of a warranty expired scenario, you can purchase a replacement hard drive here: http://dell.to/18sobtG
To send a Private message, click my Dell-User name and click 'Send a Private Message'.
osprey4
4 Operator
•
34.2K Posts
0
September 25th, 2013 16:00
Hi there,
Yes, hardware can fail at any time. That why a backup is so important.
If you created system restore discs when you first got your computer, that's all you need to restore the original operating system. It will not restore your personal files or any installed applications. See this article for instructions. Even if you did not create system restore discs, you can go to this page to order a replacement operating system disc (US customers only).
As for your hard drive, the replacement procedure is in your manual (go here for manuals). You do have the option to use an SSD but most people still find they need a regular hard drive to provide enough room for files and applications.
DELL-Satya P
803 Posts
0
September 26th, 2013 10:00
Hi,
As 'Osprey' said the hard drive needs to be replaced. If the system is under warranty, please provide the service tag and name through private message so that I can set up for a replacement.
In case of a warranty expired scenario, you can purchase a replacement hard drive here: http://dell.to/18sobtG
To send a Private message, click my Dell-User name and click 'Send a Private Message'.
shesagordie
10 Elder
•
46K Posts
0
September 26th, 2013 14:00
Double post.
Also, answered in your other thread here:
http://en.community.dell.com/support-forums/desktop/f/3514/t/19525841.aspx
Bev.