Inspiron 9300 Hard Drive Crash

---

@SomethingNormal wrote:
I dropped my 9300. It went to "sleep" and when I turned it on, it was working fine, for the most part. The next time I turned it on, CHKDSK had to run, and it found many files "Unreadable." After that, Windows did not want to start. It has the blue screen with "A problem has been detected and Windows has been shut down to prevent damage to your computer."

I was told by a techie to reformat my hard drive. However, Dell did not include my Windows XP MC edition disk with the computer. Instead, a slip of paper explaining that the system could be restored from within Windows was left. The trouble is, if my computer won't boot, I can't get there.

The CHKDSK informed the techie that my Hard Drive had crashed, but I fear that something more is wrong, because of that blue screen that appears when I try to start the computer. At the bottom, it reads, "Technical Information: *** STOP: 0x00000024 (0x00190203, 0x825CD258, 0xC0000102, 0x00000000)"

Is this the case of a simple Hard Drive crash? If not, what else is wrong? If so, how do I reformat?

A simple hard drive crash?  No, this is likely a drive failure caused by dropping the PC, not covered by warranty (unless you have Complete Care).  Reboot and hit F12 to run Dell diagnostics. 

---

@SomethingNormal wrote:
I turned it on, hit F12, highlighted Diagnostic, and it is currently running.

First Failed test was "DST Short Status Test; Error Code: 1000-0142; Msg: Unit 4: Drive Self Test Failed. Status byte = 70"

I told it to continue testing. There's a new thing on. The cursor is up, and a window with a few buttons, "express test" "extended test" "custom test" and "symptom tree"

I suppose I'll do the Extended Test. Opinion?

You can, but you already have your answer.  You've destroyed the hard drive, hence the message you rec'd.  Time to buy a new one.

Message Edited by Sabrewulv on 05-25-200604:46 PM

---

@Sabrewulv wrote:

If you didnt get a copy of the os when you bought the system then dell supply you with 1.If  you had pc restore on your system and it seems you did then you wouldnt have got an os cd.If your system is still in warranty you shouldnt have to buy a new hard drive.Tell dell tech support you didnt get a cd.They will send 1 out for you.

 

If the system is under warranty, they will send the CD, but they won't replace a drive destroyed in a fall.

I am bumping this thread up again because I have the exact same problem. I can see on the Dell site that I can order a new HDD, but how can I ask for the CD with the operating system?

http://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form?c=us&cs=19&l=en&s=dhs&redirect=1