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81286
October 4th, 2011 20:00
Internal hard disk drive not found
I have a Dell Inspiron 1525 with Windows Vista. it's 3 years old and out of warranty. There was no problem with this computer before but it crashed today. When I tried to start my laptop, I receive a message “internal hard disk drive not found” “To resolve this issue, try to reseat the drive.” “No bootable devices—strike F1 to retry boot, F2 for setup utility. “Press F5 to run onboard diagnostics.” I took out hard disk and put it back but it didn't work I have not backed up anything from this computer and I really needit fixed asap please help me! Last edited by Aya964; 04-Oct-2011 at 05:42 PM..
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jackshack
6.4K Posts
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October 4th, 2011 22:00
Unfortunately, if removing the hard drive and re-seating it into its connector does not clear the error, the drive is probably toast. You can try purchasing an external USB drive shell, connecting it to a working computer, and attempt to retrieve the data, but the odds are slim. If the BIOS cannot detect the drive it's pretty far gone.
If retrieval of the data is crucial, you can take it to a professional data recovery vendor. This process will not be cheap, however, and can easily be more than $1,000.00.
dg27
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675 Posts
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October 5th, 2011 10:00
I was assuming he'd install a new drive, get the system up and running, then install ZAR (or other recovery software) and run it on the drive that isn't being recognized. I've done that and recovered data. (It might be worth a shot depending on what the issue with the drive is.)
ejn63
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October 5th, 2011 10:00
The problem is that the software will require that the system detect the hard drive. Since it doesn't, professional data recovery will be required here.
dg27
2 Intern
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675 Posts
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October 5th, 2011 10:00
I used a data recovery service several years ago to the tune of about $1200. Since that time I have used Zero Assumption Recovery and had great success:
download.cnet.com/.../3000-2248_4-10061981.html
ejn63
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October 6th, 2011 08:00
If the system BIOS doesn't see the drive, it's too far gone for anything but professional recovery.
kentix
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December 4th, 2011 18:00
Wrong. (Or at least wrong some of the time.) I had the exact same problem, removed the drive that wasn't detected from my Latitude 13 laptop, attached with an external USB adapter to my desktop and the drive was fine. I was able to copy off all my data. So before you basically tell someone to trash their drive or send it off for a $1200 recovery job at least let them know of the possibility that they have a bad motherboard and that their drive is fine and all their data is easily retrievable by hooking it to a different computer.
Sorry to be so blunt but by following your advice they could turn a small problem into a huge problem in no time. Again, always hook a possibly bad hard drive to another computer before concluding it's toast. Always. Not that it's cheap to replace a motherboard, but you don't lose any data if that's the problem.
reuterg
3 Posts
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December 5th, 2011 12:00
You could get a usb to IDE or SATA depending on what the drive has and use spinrite. At the very least it wont damage your already busted disk. It's still $100 for a solution that may or may not work.